Theresa Lucas
El Cajon,CA
Summary
Dynamic professional with a proven track record at Wal Mart, excelling in customer service and complex problem-solving. Expert in managing high-pressure situations and fostering teamwork, demonstrated through effective leadership and mentoring. Skilled in utilizing POS systems and streamlining operations, significantly enhancing customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Digital Marketing Team Associate
Wal Mart
10.2002 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Dispatcher / Driver
HealthLink MediVan
05.2007 - 07.2007
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Enhanced team morale by fostering supportive and collaborative work environment.
Education
No Degree -
Grossmont Community College
El Cajon, CANo Degree -
Grossmont Health Occupation
Santee, CAHigh School Diploma -
Santana High School
Santee, CA06.1988
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Following Instructions
- Positive Attitude
- Collaboration and Teamwork
- Organizing Work Stations
- Money Handling
- Cash Handling
- Clear Communication
- Complaint resolution
- Sales expertise
- Equipment Operation
- Complex Problem-Solving
- Point of sale system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
4-day work weekPaid sick leaveHealthcare benefitsWork-life balanceFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchTimeline
Dispatcher / Driver
HealthLink MediVan
05.2007 - 07.2007
Digital Marketing Team Associate
Wal Mart
10.2002 - Current
No Degree -
Grossmont Community College
No Degree -
Grossmont Health Occupation
High School Diploma -
Santana High School
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