Terry Martin
Cookeville,TN
Summary
Passionate about technology and skilled in analytical thinking, I thrive in environments where continuous learning and excellence are valued. When presented with a new environment, I quickly adapt to industry-specific tools and methodologies. Equipped with problem-solving and technical abilities, I am ready to contribute significantly while further honing my expertise in the field.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Sr. Requirements Engineer
Clinisys
09.2021 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration while solving long standing, complex issues
- Manage multiple project implementations individually and with a small team using Cache ObjectScript, C#, and Oracle PL/SQL to develop HL7 interfaces, data exports, reports, calculations, and instrument interfaces
- Started Instrument Interface team growing from one to 4 team members while interfacting Clinisys LIMS with various instruments, including QuantStudio 5/7/12k, Masshunter exports, AU500, Hologic Panther, Mindray, Diasorin Liaison XL, Alinity CI and more
Customer Success Engineer
Ovation.io
05.2019 - 09.2021
- Mentoring both new hires and existing team members
- Became the subject-matter expert (SME) in Ovation's API and webhooks, leading collaborations with laboratories and third-party vendors to implement ordering, reporting, and billing interfaces using both API and HL7
- Worked with product and development teams to scope and test new features for the RESTful API based on customer feedback and requirements
- Established and managed a Customer Support team
System Administrator
Crestar Labs
08.2016 - 05.2019
- Laboratory Information System (LIS) Administrator
- Provided I.T services for the main lab plus 2 satellite locations
- Developed batch scripts and applications in VB.net and C# to automate various processes, such as SFTP transfers between vendors and clients, data extraction from the LIMS database, and Insurance Eligibility and Benefits checking, interfaced with the NPI registry and conducted PECOS status checks
- Implemented and configured the Mirth Interface Engine to better give the lab control of its data
System Administrator
Merit Laboratory Partners, LLC
01.2015 - 08.2016
- Key responsibilities involve delivering IT support for both the corporate office and company-managed laboratories
- Manage Windows servers, overseeing Active Directory, DHCP, DNS, DFS, and Group Policy configurations
- Implemented and maintained security appliances and policies
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
System Administrator
NorthCrest Medical Center
05.2012 - 03.2015
- Part of a small team focused on empowering staff to deliver the best patient care
- Oversee the management of the virtualized environment, comprising approximately 67 VMs distributed across 4 ESXi boxes, including maintenance, Active Directory, and Group Policy management
- Configured the VDI and Thin Client environment for the new Citrix-based Inpatient System
- Created scripts for location-based printer scripts for thin clients and automated installations of client software using batch/VB scripting on 700+ PCs across multiple sites
System Administrator
The Farmers Bank
03.2010 - 06.2012
- Worked directly under the VP of Information Technology to provide remote technical support to 11 branches through phone calls and email, ensuring efficient troubleshooting and issue resolution
- Managed a user base of approximately 150 in Active Directory within a Terminal Services and workstation environment
- Developed scripts to automate critical functions, including logon processes, backups, and FTP downloads, enhancing overall system efficiency
- Administered around 14 servers, with a majority being virtual, ensuring seamless operations and optimal performance
Network Administrator
City of Portland, TN
09.2006 - 10.2010
- Modernized the I.T infrastructure, encompassing the integration of new hardware, including desktops and servers
- Established a new Active Directory domain, as well as the deployment of DNS/DHCP servers
- Implemented content filtering mechanisms and established site-to-site tunnels, fostering seamless connectivity among multiple buildings
- Provided support for all departments in municipality
Education
B.S - Computer Science
Tennessee Technological University
Cookeville, TNSkills
Problem Solving
undefinedTimeline
Sr. Requirements Engineer
Clinisys
09.2021 - Current
Customer Success Engineer
Ovation.io
05.2019 - 09.2021
System Administrator
Crestar Labs
08.2016 - 05.2019
System Administrator
Merit Laboratory Partners, LLC
01.2015 - 08.2016
System Administrator
NorthCrest Medical Center
05.2012 - 03.2015
System Administrator
The Farmers Bank
03.2010 - 06.2012
Network Administrator
City of Portland, TN
09.2006 - 10.2010
B.S - Computer Science
Tennessee Technological University
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