Carrie Martin
Lexington,KY
Summary
Highly skilled medical aesthetician with 24 years of experience, a proven track record, and adept in customer service and relationship building. Excelled in creating customized skin care solutions, boosting sales through expert consulting, and resource allocation. Hardworking, highly motivated professional with 14 years of experience in a medical/surgical office. Eager to lend combined knowledge and skills to enhance business performance, I operate well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency, to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator & Aesthetician
Waldman Schantz Turner Plastic Surgery
Lexington, KY
02.2024 - 06.2025
- Schedule surgeries for Dr. Waldman
- Kept organized binders for all scheduled surgeries.
- Maintained records of online inquiries in Excel format.
- Responded to customer inquiries by phone, email, and in person.
- Received payments for all scheduled surgeries.
- Coordinated scheduling, surgery consults, patient appointments, and follow-up appointments.
- Managed patient records using electronic health record systems efficiently and accurately.
- Educated patients on pre-operative and post-operative care instructions effectively.
- Counseled patients on potential financial liabilities and payment requirements.
- Performed various facial treatments, including HydraFacial and chemical peels.
- Educated patients on proper skincare routines and product usage to maintain surgical results.
- Maintained cleanliness and organization of treatment rooms and equipment at all times.
- Developed strategies for cross-selling services, surgeries, or products based on patients' needs.
- Ensured compliance with all safety protocols related to equipment use and sanitation standards, following OSHA guidelines.
- Collaborated effectively with physicians, nurses, and front desk staff to ensure smooth operations in the clinic setting.
- Recommended and sold medical-grade skincare: Neocutis, Elta sunscreen, and SkinCeuticals.
- Kept detailed medical records of client information, treatments, consents, and product purchases.
- Monitored inventory levels of skincare products and supplies, placing orders as needed.
- Set up patient rooms, and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Monitored in-house patient orders to ensure accuracy and satisfaction.
- Monitored office supply needs and retail skincare, with consistent inventory checks and requisition approvals.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Managed patient check-in and check-out procedures, and processed payments.
- Scheduled tests, lab work, or x-rays for patients based on physician orders.
Skin Care Coordinator & Aesthetician
Wells Plastic Surgery
Lexington, KY
03.2020 - 02.2024
- Responded to telephone calls and emails from customers or patients to answer questions, or resolve problems.
- Communicated effectively with internal staff members, as well as external vendors, to resolve issues quickly and efficiently.
- Managed the flow of paperwork within the organization by storing, retrieving, and organizing records.
- Coordinated office activities by ordering medical-grade skincare and maintaining inventory.
- Organized data by creating spreadsheets, or other visual aids, for easier analysis.
- Assisted closely with plastic surgeon Dr. Sara Soni-Kalma, during a Genius RF treatment, provided pre- and post-care, and maintained the cooling device for the patient during treatment.
- Assisted closely with nurses by providing support, stocking rooms, maintaining medical documents, and retrieving photos for providers using the HIPAA-compliant program TouchMD.
- Accessing patients in the clinic room before the nurse or surgeon communicated effectively to the provider the patients' goals.
- I answered phones, checked patients out, took payments, and scheduled using Nextech.
- Provided advanced skincare treatments using medical-grade products and equipment.
- Performed facial rejuvenation procedures, including chemical peels and Hydrafacial.
- Consulted with clients to assess skin conditions and recommend appropriate services.
- Maintained a clean and safe treatment environment, following health regulations.
- Educated clients on post-treatment care and skincare routines for optimal results.
- Maintained accurate records of all services rendered in a timely manner.
- Reviewed patient charts prior to administering treatments or procedures.
Medical Aesthetician
Belle Vie Medspa
Lexington, KY
05.2015 - 03.2020
- Ensured compliance with all safety protocols related to equipment use and sanitation standards, following OSHA guidelines.
- Provided professional skin care treatments and services, including facials, chemical peels, and microdermabrasion. Hydrafacial, micropeels, and waxing are offered to patients in a clinical setting.
- Educated patients on proper aftercare techniques following treatments.
- Assisted other team members in providing exceptional patient experiences throughout the entire visit.
- Developed strategies for cross-selling additional services or products based on patient needs.
- Recommended and sold retail products to patients: Elta sunscreen, Obagi Medical, SkinMedica, SkinCeuticals, Glo Minerals, Neocutis.
- Used medical-grade products and skincare knowledge to promote and sell services and retail products.
- Interviewed patients to obtain information about contraindications, and examined skin to evaluate the suitability of treatments.
- Created packages of services to meet patients' needs.
- Verified patients' skin sensitivity and allergies before treatment.
- Sterilized equipment and clean work areas.
- Assisted patients in selecting the best products to suit their skin type, lifestyle, and budget.
- Examined patients' skin, using magnifying lamps and visors when necessary, to evaluate skin condition and appearance.
- Tinted eyebrows.
- Performed simple extractions to remove blackheads.
- Determine product or color selections to improve patients' skin quality and appearance.
- Advised patients about colors and types of makeup, and instructed them in makeup application techniques.
- Referred patients to medical personnel for treatment of serious skin problems.
Education
Cosmetology -
Barrett and Company School of Hair Design
Nicholasville, KY04.2001
Skills
- Consulting
- Time Management
- Creative Thinking
- Organizational Skills
- Problem Solving
- Attention to Detail
- Adaptability and Flexibility
- Phone and Email Etiquette
- Payment processing
- Clinical support
- HIPAA compliance
- Patient documentation
- Product knowledge
- Effective Communication
- Quality Assurance
- Scheduling Expertise
- Best Practices Implementation
- PatientNow
- Nextech
- TouchMD
- Microsoft Word
Certification
- Cosmetology License
- Obagi Medical
- SkinCeuticals Micropeel
- CPR certified
- HIPAA certification
References
References available upon request.
Timeline
Patient Care Coordinator & Aesthetician
Waldman Schantz Turner Plastic Surgery
02.2024 - 06.2025
Skin Care Coordinator & Aesthetician
Wells Plastic Surgery
03.2020 - 02.2024
Medical Aesthetician
Belle Vie Medspa
05.2015 - 03.2020
Cosmetology -
Barrett and Company School of Hair Design
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