Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening. always leaving customers with a positive and seamless experience. Multitasking abilities and keeping an optimistic outlook is something I am very familiar with. I am well experienced in turning an unsettled customer into a happy and satisfied customer. I have 34 years of experience for being the face of Thule Group, being the first person seen.
when entering the building, I was always the warm welcome in. Behind the desk I was promptly completing my daily responsibilities; answering all phone calls, entering new sales orders and returns, as well as going above and beyond to gather the information needed in order to make sure the customer was always satisfied. I am familiar with multiple software systems and am adaptable to learn more.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.