Terry Matthews
Decatur,AL
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
39
39
years of professional experience
Work History
Catering Supervisor
Boeing
03.2024 - Current
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
Retail Manager
Huntsville Hospital Main
02.2021 - 03.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant General Manager
Taco Bell
05.2008 - 02.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant General Manager
Arby's
04.1986 - 05.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Johnson High School
Huntsville, ALSkills
- Written and verbal communication
- Scheduling staff
- Sanitation standards
- Store operations
- Cash management
- Customer service
- Inventory control
- Complaint resolution
- Leadership development
Timeline
Catering Supervisor
Boeing
03.2024 - Current
Retail Manager
Huntsville Hospital Main
02.2021 - 03.2024
Restaurant General Manager
Taco Bell
05.2008 - 02.2021
Restaurant General Manager
Arby's
04.1986 - 05.2008
High School Diploma -
Johnson High School
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