Terry Mays
Summary
Adept at elevating consumer experiences and enhancing brand loyalty. My tenure at Multi-Band showcased my exceptional customer service and technical troubleshooting skills. Renowned for my ability to empathize and resolve complex issues, I bring a unique blend of critical thinking and interpersonal prowess. I provide a proven ability to significantly improve consumer satisfaction and operational efficiencies.
Overview
16
16
years of professional experience
Work History
Installer Service Specialist
Multi-Band
08.2008 - 06.2020
- Entrusted to take the lead installing and repairing DIRECTV voice, data and video services.
- Demonstrated an unmatched ability to work independently, but more importantly, exemplified excellent customer service skills while educating customers on the features and functionality of all services.
- Relied on to promote DIRECTV as a premier service provider while providing best-in-class customer service during installations and service calls.
- Vested with the responsibility to increase consumer satisfaction and loyalty as the first in-person contact with the consumer.
- Excelled at positively representing the brand's image by consistently demonstrating integrity and enthusiasm.
- Unsurpassed at immediately addressing and resolving customer complaints while always using a professional tone and demeanor.
- Authorized to generate original technical ideas and solutions using my proven ability to think outside the box.
- Relied on to use my high technical aptitude to troubleshoot, isolate and resolve technical issues.
Search Engine Evaluator
Sykes
11.2019 - 04.2022
- Supported continuous improvement initiatives by providing valuable insights into current gaps within search engine algorithms.
- Monitored trends in user behavior to identify areas for potential algorithm adjustments, enhancing overall user satisfaction.
- Evaluated search engine results based on predefined guidelines, ensuring consistency and reliability across all queries.
- Improved user experience by identifying and reporting issues in search engine algorithms.
Search Engine Evaluator
Appen
04.2022 - Current
- Supported continuous improvement initiatives by providing valuable insights into current gaps within search engine algorithms.
- Monitored trends in user behavior to identify areas for potential algorithm adjustments, enhancing overall user satisfaction.
- Evaluated search engine results based on predefined guidelines, ensuring consistency and reliability across all queries.
- Improved user experience by identifying and reporting issues in search engine algorithms.
Education
No Degree - Liberal Arts And Sciences
Wayne State University
Detroit, MIHigh School Diploma -
St. Mary's Of Redford
Detroit, MI06-1986
Skills
- Outstanding Relationship Builder
- Exceptional At Taking Ownership Of Consumer's Issues
- Highly Skilled At De-Escalating Tense Situations
- Natural Ability To Empathize With Others
- Excellent Interpersonal, Written, And Verbal Communication Skills
- Strong Critical Thinker
- Elite Problem Solver
- Incomparable Multi-Tasker
United States Army Veteran
Honorably Discharged
Timeline
Search Engine Evaluator
Appen
04.2022 - Current
Search Engine Evaluator
Sykes
11.2019 - 04.2022
Installer Service Specialist
Multi-Band
08.2008 - 06.2020
No Degree - Liberal Arts And Sciences
Wayne State University
High School Diploma -
St. Mary's Of Redford
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