TERRY MAYS
Indianapolis,IN
Summary
I striving to do my best detail-oriented professional with extensive experience in stewarding and environmental services. Known for strong cleaning expertise and commitment to high sanitation standards, contributing to exceptional customer service and operational excellence in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Stewarding Supervisor
SODEXO LIVE!
Indianapolis, IN
08.2022 - 04.2026
- Supervised daily operations of stewarding staff to ensure compliance with health and safety standards.
- Trained and mentored new team members in proper cleaning techniques and equipment usage.
- Coordinated inventory management, ensuring timely replenishment of supplies and minimizing waste.
- Implemented process improvements that enhanced efficiency in cleaning and sanitation procedures.
- Oversaw scheduling and labor allocation to optimize workforce productivity during peak events.
- Conducted regular inspections of kitchen areas to maintain cleanliness and adherence to regulations.
- Collaborated with culinary teams to establish effective communication regarding cleaning schedules and needs.
- Developed training materials focused on best practices for hygiene and sanitation within the facility.
- Collaborated with culinary team members to optimize kitchen workflows for increased efficiency.
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
- Enhanced team productivity through effective scheduling, delegation, and supervision of daily tasks.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Participated in regular management meetings offering valuable insights into departmental operations ultimately benefiting overall performance.
- Provided ongoing mentoring guidance to junior stewards helping them understand their roles better contributing success.
- Reduced equipment downtime by implementing a preventive maintenance program for all major appliances in the kitchen.
- Conducted performance evaluations for stewarding staff, identifying areas for improvement and providing constructive feedback.
- Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
- Provided support to executive chef in menu planning, dish development, and ingredient sourcing initiatives.
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Environmental Services Housekeeper
CORESIVITY INC
Indianapolis, IN
03.2019 - 08.2021
- Maintained cleanliness and sanitation standards in patient areas and common spaces.
- Operated cleaning equipment, ensuring proper use and maintenance of tools.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Trained new staff on safety protocols and operational procedures for cleaning tasks.
- Monitored inventory levels of cleaning supplies, coordinating timely replenishment as needed.
- Implemented environmentally friendly cleaning practices to promote sustainability initiatives.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass, and planters in public areas.
- Operated electronic backpack vacuums and floor sweepers.
Janitor
OLD NATIONAL CENTER
Indianapolis, IN
10.2017 - 11.2018
- Maintained cleanliness and sanitation of public areas, ensuring a welcoming environment.
- Operated cleaning equipment, including floor scrubbers and high-pressure washers, effectively.
- Followed safety protocols for handling cleaning chemicals and equipment, promoting workplace safety.
- Assisted in setup and breakdown of events, ensuring venues met cleanliness standards before and after use.
- Reported maintenance issues promptly to management, facilitating timely repairs and improvements.
- Restocked cleaning supplies regularly to ensure availability during peak usage times.
- Collaborated with team members to streamline cleaning processes for efficiency in high-traffic areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Maintained floor cleaning and waxing equipment.
Warehouse Worker
M S LOGISTICS
Indianapolis, IN
02.2015 - 04.2016
- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Coordinated shipping and receiving activities, verifying shipments against purchase orders.
- Trained new employees on safety protocols, operational procedures, and equipment use.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 35 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Associate
Wal-Mart Supercenter
Indianapolis, IN
11.2012 - 06.2014
- Led training programs for new associates, enhancing team performance and productivity.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Developed best practices for customer service, resulting in increased customer satisfaction scores.
- Coordinated scheduling and staffing to optimize labor efficiency during peak hours.
- Implemented loss prevention strategies, significantly reducing theft incidents in the store.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Observed packing operations to verify conformance to specifications.
Crew Member
Penn Station Subs
Indianapolis, IN
08.2011 - 11.2012
- Followed food safety guidelines, ensuring high-quality standards in meal preparation and presentation.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Cashier
Village Pantry
Indianapolis, IN
02.2009 - 07.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent financial tracking.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Ensured store cleanliness and organization to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Trained new hires on cash handling procedures and customer service protocols.
- Implemented strategies to improve checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Crew Member
Wendys Restaurant
Indianapolis, IN
09.2006 - 06.2008
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated kitchen equipment and tools safely and efficiently to meet food preparation standards.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Engaged with customers to address inquiries, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
GLEN MILLS SCHOOLS
CONCORD,PASkills
- Health and safety
- Sanitation standards
- Recruitment and hiring
- Food storage
- Basic accounting
- Task delegation
- Teamwork
- Teamwork and collaboration
- Cleaning and sanitation
- Cleaning techniques
- Cleaning and sanitizing
- Team collaboration
- Sanitation procedures
- Maintenance
- Vacuuming and sweeping
- Chemical handling
- Hazardous chemical training
- Residential cleaning
- Equipment inspection
- Floor scrubber machines
- Quality control guidelines
- Building maintenance
- Waste management
- Cleaning equipment operation
- Mopping techniques
- Customer service-focused
- Restroom care
- Cleaning expertise
- Facilities maintenance
- Trash compacting
- Waste disposal management
- Skilled housekeeper
- Custodial machine operation
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Loading and unloading
- Warehouse safety
- Material handling
- Warehouse operations
- Pallet jack handling
- Unpacking merchandise
- Receiving and processing shipments
Timeline
Stewarding Supervisor
SODEXO LIVE!
08.2022 - 04.2026
Environmental Services Housekeeper
CORESIVITY INC
03.2019 - 08.2021
Janitor
OLD NATIONAL CENTER
10.2017 - 11.2018
Warehouse Worker
M S LOGISTICS
02.2015 - 04.2016
Associate
Wal-Mart Supercenter
11.2012 - 06.2014
Crew Member
Penn Station Subs
08.2011 - 11.2012
Cashier
Village Pantry
02.2009 - 07.2010
Crew Member
Wendys Restaurant
09.2006 - 06.2008
High School Diploma -
GLEN MILLS SCHOOLS