Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Terry McAvoy

East Haven,CT

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

24
24
years of professional experience

Work History

Branch Manager

GSB
11.2023 - 03.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager

Crosspoint Federal Credit Union
09.2022 - 11.2023
  • Maintained friendly and professional member interactions.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Submitted loan applications to underwriter for verification and recommendation.

Universal Banker /Branch Manager

Key Bank
09.2017 - 09.2022
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Submitted loan applications to underwriter for verification and recommendation.

Branch Manager

Webster Bank
09.2012 - 09.2017
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Launched new training program to boost employee skills and staff retention rate.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Boosted sales and customer loyalty through incentive programs.

Teller/Universal Banker /Branch Manager

Wells Fargo
03.2001 - 09.2012
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Boosted sales and customer loyalty through incentive programs.

Education

University of Phoenix
Tempe, AZ

Skills

  • Cash Handling
  • Risk Assessment and Classification
  • Market Research
  • Human Resources Knowledge
  • Attention to Detail
  • Staff Management
  • Team Supervision
  • Excellent Team Leadership
  • Banking
  • Product Training
  • Excellent Work Ethic
  • Training and Development
  • Goals and Performance

Affiliations

Board Member and Ambassador for the Shoreline Chamber of Commerce

Previously Board member of the Branford Exchange Club 5 years

Previously Board member/ secretary for the Branford Fireworks for 10 years

Consistently volunteers for various non-profit organizations

MNLS certified

Notary

Maintained a CT Real Estate license from 2005-2009


Timeline

Branch Manager

GSB
11.2023 - 03.2025

Branch Manager

Crosspoint Federal Credit Union
09.2022 - 11.2023

Universal Banker /Branch Manager

Key Bank
09.2017 - 09.2022

Branch Manager

Webster Bank
09.2012 - 09.2017

Teller/Universal Banker /Branch Manager

Wells Fargo
03.2001 - 09.2012

University of Phoenix

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Terry McAvoy