Terry McAvoy
East Haven,CT
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
24
24
years of professional experience
Work History
Branch Manager
GSB
Madison, CT
11.2023 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Crosspoint Federal Credit Union
Branford, CT
09.2022 - 11.2023
- Maintained friendly and professional member interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
Universal Banker /Branch Manager
Key Bank
East Haven CT
09.2017 - 09.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
Branch Manager
Webster Bank
Branford CT
09.2012 - 09.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Launched new training program to boost employee skills and staff retention rate.
- Submitted loan applications to underwriter for verification and recommendation.
- Boosted sales and customer loyalty through incentive programs.
Teller/Universal Banker /Branch Manager
Wells Fargo
Northford, CT
03.2001 - 09.2012
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Boosted sales and customer loyalty through incentive programs.
Education
University of Phoenix
Tempe, AZSkills
- Cash Handling
- Risk Assessment and Classification
- Market Research
- Human Resources Knowledge
- Attention to Detail
- Staff Management
- Team Supervision
- Excellent Team Leadership
- Banking
- Product Training
- Excellent Work Ethic
- Training and Development
- Goals and Performance
Affiliations
Board Member and Ambassador for the Shoreline Chamber of Commerce
Previously Board member of the Branford Exchange Club 5 years
Previously Board member/ secretary for the Branford Fireworks for 10 years
Consistently volunteers for various non-profit organizations
MNLS certified
Notary
Maintained a CT Real Estate license from 2005-2009
Timeline
Branch Manager
GSB
11.2023 - 03.2025
Branch Manager
Crosspoint Federal Credit Union
09.2022 - 11.2023
Universal Banker /Branch Manager
Key Bank
09.2017 - 09.2022
Branch Manager
Webster Bank
09.2012 - 09.2017
Teller/Universal Banker /Branch Manager
Wells Fargo
03.2001 - 09.2012
University of Phoenix