Terry McFadden
Reno
Summary
Professional with experience in healthcare administration, equipped to oversee patient access operations with focus on efficiency and quality. Skilled in managing team collaboration, navigating changing environments, and delivering consistent results. Known for strong communication, problem-solving, and leadership abilities that drive organizational success and enhance patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
St Luke's Hospital
04.2023 - 08.2025
- Assisted patients with registration, verifying insurance information and eligibility.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Supported staff in navigating electronic health record systems to enhance data accuracy.
- Communicated effectively with diverse patient populations, addressing inquiries and concerns promptly.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
Patient Access Manager
Mercy Regional, Centura Health
06.2019 - 04.2023
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed scheduling for multiple departments, ensuring optimal resource allocation and workflow continuity.
- Collaborated with clinical teams to improve communication regarding patient admissions and discharges.
- Led initiatives to improve patient satisfaction scores through process enhancements and staff engagement.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Sales Clerk
Bed Bath & Beyond
03.2018 - 07.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate inventory levels through regular stock checks and effective management practices.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Patient Access Supervisor
Mercy Regional Medical Center, Centura Health
06.2015 - 06.2019
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Collaborated with medical teams to streamline admission processes for improved service delivery.
- Resolved patient issues by identifying resources and facilitating appropriate referrals or services.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
Patient Access Team Lead
Mercy Regional Medical Center, Centura Health
05.2012 - 06.2015
- Led patient access team in achieving operational excellence and enhancing patient experiences.
- Streamlined registration processes, reducing wait times and improving overall efficiency.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
Patient Access Associate
Mercy Regional Medical Center, Centura Health
08.2010 - 05.2012
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Chapel Hill High
Tyler, TX05-1981
No Degree - Business
Tyler Junior College
Tyler, TXSkills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Patient registration
- Insurance billing
- EMR
- Work quality evaluation
- Registration management
- Fee collection
- Time management
- Attention to detail
- Employee supervision
Certification
HBA Meditech Computer Training
Epic Training Supervisor ADM, Cadence
Centura Health HRO Leadership Training
Frontline Leader Development Program 2022
Emergency Preparedness Committee
Timeline
Patient Access Supervisor
St Luke's Hospital
04.2023 - 08.2025
Patient Access Manager
Mercy Regional, Centura Health
06.2019 - 04.2023
Sales Clerk
Bed Bath & Beyond
03.2018 - 07.2021
Patient Access Supervisor
Mercy Regional Medical Center, Centura Health
06.2015 - 06.2019
Patient Access Team Lead
Mercy Regional Medical Center, Centura Health
05.2012 - 06.2015
Patient Access Associate
Mercy Regional Medical Center, Centura Health
08.2010 - 05.2012
High School Diploma -
Chapel Hill High
No Degree - Business
Tyler Junior College
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