Summary
Overview
Work History
Skills
Timeline
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Terry Mendoza

Seattle,WA

Summary

Dynamic professional with expertise in customer service and employee training, honed as a Shift Manager at McDonald's. Demonstrated strong decision-making and cash handling skills, enhancing team performance by 20%. Adept at mentoring and coaching, ensuring seamless staff integration and operational excellence. Proven track record in improving service quality and efficiency.

Overview

4
4
years of professional experience

Work History

Shift Manager

McDonald's
08.2018 - 02.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Deli Clerk

Safeway
10.2018 - 01.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Learned other teammates' work tasks to train as backup.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Trained new deli clerks, enhancing team's efficiency and service quality.

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Mentoring and coaching
  • Staff training and onboarding

Timeline

Deli Clerk

Safeway
10.2018 - 01.2021

Shift Manager

McDonald's
08.2018 - 02.2022

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Terry Mendoza