Terry Merrifield
Cleveland,OH
Summary
With a proven track record at GiantEagle, I excel in enhancing customer satisfaction and streamlining operations. My quick learning ability and strong work ethic have significantly contributed to team success. Skilled in customer service and adept at handling high-volume transactions, I consistently meet sales goals, demonstrating both hard and soft skills crucial for dynamic work environments.
Overview
23
23
years of professional experience
Work History
Front-end Cashier
GiantEagle
03.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted in preparation and execution of inventory counts, contributing to accurate stock management.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
Scanner Packer
Amazon
11.2019 - 07.2020
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
Front End Cashier
Walmaer
07.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Mananger
Slovenian Home
03.2016 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Bartender
Eagles Club
05.2010 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Stuart
Hawaii Super Ferry
08.2008 - 03.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Flight Attendant/CSR
Aloha Airlines
02.2005 - 08.2008
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Front Waiter
Pride of Aloha Cruise Ship
04.2005 - 11.2005
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
Taxi Dispatcher
City Taxi
01.2000 - 03.2004
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
Education
Certificate Of Technical Studies - CSR. World Baggage Claim Jet Bridge Ops Flight Attendant
Us Air
Honolulu Hi05.2007
Certificate Of Technical Studies - Water Safety. Evacuation Proceedures. Firstaide Cpr
Maritime Training Center
Parbers Point Oahu Hawaii 04.2004
Intermediate Certificate - Data Entry
Burea of The Censes
Charlotte, NC08.1996
Certificate - Retail Management
Bp Oil
Cleveland, OH1996
Certification - RealEstate Brokerage Law
Dallas Universsty
Charlotte, NC1993
Certificate - Mixology
Brandywine Country Club
Willoughby, OH1973
Performing Arts - Music,Drama And Dance
Collinwood Highschool
Cleveland, OH06.1965
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
Timeline
Front-end Cashier
GiantEagle
03.2022 - 07.2022
Scanner Packer
Amazon
11.2019 - 07.2020
Front End Cashier
Walmaer
07.2019 - 07.2020
Mananger
Slovenian Home
03.2016 - 04.2019
Bartender
Eagles Club
05.2010 - 07.2016
Stuart
Hawaii Super Ferry
08.2008 - 03.2009
Front Waiter
Pride of Aloha Cruise Ship
04.2005 - 11.2005
Flight Attendant/CSR
Aloha Airlines
02.2005 - 08.2008
Taxi Dispatcher
City Taxi
01.2000 - 03.2004
Certificate Of Technical Studies - CSR. World Baggage Claim Jet Bridge Ops Flight Attendant
Us Air
Certificate Of Technical Studies - Water Safety. Evacuation Proceedures. Firstaide Cpr
Maritime Training Center
Intermediate Certificate - Data Entry
Burea of The Censes
Certificate - Retail Management
Bp Oil
Certification - RealEstate Brokerage Law
Dallas Universsty
Certificate - Mixology
Brandywine Country Club
Performing Arts - Music,Drama And Dance
Collinwood Highschool
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