Terry M. Haun

• Obtained critical goals set by upper management.
• Increased revenue stream consistently.
• Assisted with Supervisors/Branch Managers.
• Trained new hires on proper procedures and processes.
• Obtained T.O. status for escalation calls nationwide.
• Received Collector of the Month, December 2019.

Worked with customers on outstanding and overdue medical debt.

Floor Team Leader for Collections Dept.

• Employee of the Month, December 2016.
• Selected to Cabela's Pro-Team April 2017 - Short Pump, VA store opening.
• Trained new hires on processes and procedures.
• Developed strategies for Revenue Growth for personal growth
• Floor Supervisor for Customer Service Dept.
• Handled escalated customer concerns.
• Monitored associates' progress and reports.
• Established creative new ideas to handle customer concerns.
• Reviewed and coached associates on Quality Assurance reviews

• Top producer in revolving debt pertaining to student loans.
• Selected as Interim Team Leader for New Hire Project Team.
• Selected in Q3 for the Associate Development Program.
• Assisted floor in leadership absences for escalated calls/questions

• Responsible for Des Moines and Mason City territory.
• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
• Negotiated contracts with clients to ensure profitable outcomes for the company.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
• Provided timely customer service support to resolve any issues quickly and efficiently.
• Performed product demos at conferences, meetings, seminars, or other venues as necessary.
• Attended networking events to build relationships with potential customers.
• Actively monitored competitor activities within assigned region and territory.
• Operations Supervisor.
• Controlled Omaha, Lincoln, Grand Island, Sioux City, Sioux Falls, and Rapid City territories.
• Oversaw 62 dock/drivers for daily dispatch, routes, assignments.
• Approved Bills of Lading from customers for proper invoicing.
• Trained all new hires on policies and procedures.
• Facilitated all Major Recalls for National/Corporate Account
• Handled other assigned tasks by the Terminal Manager.

• Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
• Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
• Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
• Analyzed customer feedback and developed strategies to improve service levels.
• Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
• Collaborated with other departments to coordinate special requests from guests or groups.
• Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
• Reviewed financial statements regularly to identify cost savings opportunities within the department.
• Resolved customer complaints promptly in a professional manner.
• Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.