Summary
Overview
Work History
Education
Skills
Certification
License
Timeline
Generic

Kip Mueller

Key West

Summary

Versatile and results-driven professional with a strong background in operations management and customer service, honed as a Charter Boat Captain and Owner/Operator at Coastal Fiber Optics. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional boat handling and strategic leadership. Proven ability to foster team unity and drive business growth through innovative solutions and a service-oriented mindset.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Charter Boat Captain

Self Employed Services
08.2021 - Current
  • Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
  • Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
  • Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
  • Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
  • Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
  • Managed financial aspects of the vessel''s operation by tracking expenses, creating budgets, and handling payments from clients.
  • Reduced operational costs by sourcing vendors offering competitive pricing on supplies and services without compromising quality.

Bartender

Multiple Establishments
08.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Owner/Operator

Coastal Fiber Optics
01.1997 - 08.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Operated with safety and skill to avoid accidents and delays.

Education

Associate of Science - Nursing

Pasco-Hernando State College
New Port Richey, FL
05-1997

Skills

  • Boat handling
  • Strong multitasking
  • Operations management
  • Customer service
  • Documentation and reporting
  • Team management
  • Highly reliable
  • Staff training and development
  • Responsible alcohol service
  • Inventory management
  • Handling difficult customers
  • Hospitality service expertise
  • Service-oriented mindset
  • Strategic leadership

Certification

  • ServSafe Food Handler's
  • Alcoholic Beverage

License

25 TON Masters Captain

Timeline

Charter Boat Captain

Self Employed Services
08.2021 - Current

Bartender

Multiple Establishments
08.2021 - Current

Owner/Operator

Coastal Fiber Optics
01.1997 - 08.2021

Associate of Science - Nursing

Pasco-Hernando State College

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Kip Mueller