Terry Mills
Phoenix,AZ
Summary
Resourceful and adaptable individual with a background in food delivery and team supervision. Known for strong problem-solving and communication skills, consistently achieving high customer satisfaction and efficiently managing multiple tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Uber Eats Driver
08.2025 - 06.2026
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated efficiently using GPS technology, optimizing routes for timely deliveries.
- Communicated effectively with customers regarding order status and estimated delivery times.
- Managed multiple deliveries simultaneously while maintaining attention to detail and quality service.
- Followed safety protocols during food handling and transportation, ensuring compliance with health regulations.
- Adapted quickly to changing schedules and peak demand periods to meet customer needs effectively.
- Received positive feedback from customers consistently, contributing to overall service reputation enhancement.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
Supervisor
Cobblestone Auto Spa
Peoria, AZ
05.2021 - 10.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on proper equipment usage and safety protocols to maintain operational standards.
- Monitored inventory levels, coordinating restocking efforts to prevent service disruptions.
- Implemented quality control measures, enhancing service consistency and operational efficiency.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
- Conducted performance evaluations for team members, supporting professional development initiatives.
- Analyzed workflow processes, identifying opportunities for improvement in service speed and quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associate of Applied Science - Computer Networking Administration
Remington College
Cleveland, OH07-2008
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving
Timeline
Uber Eats Driver
08.2025 - 06.2026
Supervisor
Cobblestone Auto Spa
05.2021 - 10.2021
Associate of Applied Science - Computer Networking Administration
Remington College