Terry Miner
Oregon,WI
Summary
A results-driven IT Infrastructure Management professional with a track record of proven successes in IT leadership roles, developing and leading strategic initiatives, vendor and team management. Expertise in driving infrastructure improvements, cloud migration strategies, optimizing cybersecurity, data security in complex organizations with 24x7 network operations.
Professional infrastructure specialist with strong foundation in overseeing complex systems and ensuring seamless operations. Known for strategic planning and ability to enhance network reliability and performance. Committed to fostering collaborative environment and achieving high-quality results through adaptive management and problem-solving skills.
Overview
45
45
years of professional experience
1
1
Certification
Work History
IT INFRASTRUCTURE MANAGER
My Choice Wisconsin – Molina Healthcare
10.2020 - 10.2024
- Led IT infrastructure system, network and administration engineering teams, IT operations, and cyber security for a 1,100+ employee nonprofit organization with a billion-dollar revenue across Wisconsin.
- Managed corporate end-point operations, network, systems, vendors, data and voice circuits, unified communications systems, VPNs, routing and security of twelve sites, including two main data centers located in Madison Wisconsin.
- Managed a Nutanix hyper-converged environment, which included a complete reengineering and restructuring for improved data security.
- Implemented cloud and SaaS strategies, reducing on-prem dependency, enhancing security, and improving operational efficiency.
- Architected a major shift in the organization cyber security from detection, protection, identify, response, recovery.
- Managed the creation, and upgrading of all corporate IT policies and procedures while meeting and maintaining all certifications and audits.
- Reduced operational costs by more than a half a million annually through strategic fiscal controls and system optimization and standardization.
- Key Projects included the design and implementation of key cybersecurity hardware and policies, facilitate security audits, conversion to O365, implementation of MFA in organization, two complete rollouts of user end-point devices both cellular and laptops statewide including the introduction and use of Microsoft Intune, build and implementation of a Meraki SD-WAN, rebuild of hyperconverged environment, migration to Backup as a Service, and managing IT vendors relationships.
PRESIDENT/FOUNDER
Reinvent Foundation Corp
10.2019 - 10.2021
- Established and led an IRS approved nonprofit 501c3 organization focused on community education and enrichment during the COVID-19 pandemic.
- Developed and executed successful fundraising campaigns, securing key partnerships with corporate entities, donors, and nonprofits.
- Created and managed a board of directors, overseeing vision, strategy, and operations.
- Organized community-based workshops and maker-space initiatives, empowering individuals with access to tools and resources.
- Collaborated with local schools, businesses, and agricultural organizations to provide mentorship and resources to the community.
- Key Projects included obtaining IRS approved 501c3 status, write business plan, strategic planning and fundraising, identify real-estate requirements.
PROGRAM/PROJECT MANAGER/CLIENT INTERFACE
Veracity Consulting
07.2018 - 10.2019
- Managed IT infrastructure projects for the State of Hawaii Judiciary IT, ensuring system upgrades without unplanned outages.
- Directed client contract renewals, budget management, and project execution, aligning with strategic goals.
- Led the upgrade of Hawaii’s Judicial Information Management System, improving efficiency and system reliability.
- Collaborated with offshore development teams to enhance statewide court systems.
- Performed risk assessments and ensured project milestones were delivered on time and within budget.
- Projects included the upgrade of IBM mainframe systems, IBM iSeries, HP hardware, rollout of SolarWinds and Avante BPM, upgrade of statewide IT Laptops to Windows 10, maintaining system, database and network operational efficiency.
STRATEGIC TECHNICAL PROJECT MANAGER/PROGRAM MANAGER
American Family Insurance
06.2015 - 07.2018
- Led IT infrastructure projects utilizing agile and waterfall methodologies, including AWS migration, hyper-converged technology adoption, and DevOps pipeline development.
- Managed initiatives like Infrastructure Resilience, Oracle Rack upgrades, and ServiceNow deployments.
- Implemented corporate-wide Office 365 Suite upgrades, improving collaboration and productivity.
- Oversaw IT Asset Management and data security improvements, aligning with corporate goals.
- Introduced and led the adoption of Agile processes, reinstating the role of Scrum Master within IT infrastructure teams.
- Projects included migration of corporate datacenter to cloud services, upgrade of companywide laptops, migration of O365 to cloud from on-prem systems, elimination of 3000+ remote agent servers to a cloud-based storage environment, completion of ServiceNow project, upgrades of IBM P8 data management systems, streamline BPM improvements for crisis management incidents response, mentor new PMs.
OUTCOME MANAGER
Northwestern Mutual Inc.
12.2014 - 06.2015
- Lead team of offshore Project Managers performing upgrades and updates to corporate databases, Microsoft Exchange systems and Yammer social fabric collaboration tools between financial advisors nationwide.
NETWORK INFRASTRUCTURE MANAGER/PMO MANAGER
Foot Locker Inc.
07.1998 - 12.2014
- Spearheaded the design and construction of a Tier 4 Data Center, overseeing 12 data centers worldwide and responsible for network/telephony in 3,600 stores in 23 countries.
- Led global network infrastructure projects, including telecommunication, network monitoring, network operations, upgrades and vendor management.
- Created and managed PMO office for corporate strategic projects.
- Managed the build and launch of innovative 'Store of the Future' projects in collaboration with HR, marketing, and construction teams.
- Directed the IT infrastructure for major marketing events, ensuring seamless operations and connectivity.
- Collaborated with senior business leaders to align IT strategies with business growth and operational efficiency.
- Projects include the complete rebuild of a class 4 data center complete with two 1.2 MW generators and 450KVA UPS units, design and build new datacenters worldwide, maintain all network and systems operations including IBM Mainframe, AS400, and assorted Oracle Rack and HP Systems maintaining 24x7x365 operations. Replace aging IBM Tivoli system with new ITSM based ticketing, identify and recover waist in IT environment yielding over a $1M annual savings, upgrade Avaya telephone systems, manage DR/BR processes and annual testing, audit maintain SOX certification, HIPAA and PCI requirements, upgrade critical Cisco Systems.
QUALITY ENGINEERING MANAGER
Rockwell/Allen Bradley
05.1994 - 06.1998
- Manufacturing Automation, Vendor Quality Management, Kanban, Six-Sigma, ISO-9001 and Manufacturing Quality monitoring and controls, implementation and management in US and Mexico.
TQM MANAGER
Bailey Controls
05.1989 - 06.1994
MANUFACTURING FINAL AND TEST ENGINEERING MANAGER
Applied Materials
05.1979 - 06.1989
Education
MBA - Business Administration and Management, General
University of Phoenix
San Jose, CA01.1984
Bachelor of Electronic Engineering Technology - Electrical and Electronics Engineering
Ohio Institute of Technology
Columbus, OH01.1979
Skills
- Cloud computing expertise
- Leadership and mentoring
- Cybersecurity expertise
- Stakeholder engagement
- Data center architecture
- IT expenditure planning and monitoring
- Management of strategic initiatives
- Certified project management professional
- ITIL framework expertise
- Disaster recovery planning
- Infrastructure and network oversight
- Global project coordination
- ITIL V3 certified
- Customer-focused approach
Certification
- PMP – Project Management Institute – 2027058
- ITIL v3 Foundation - APM Group Loyalist – 845868
- EMT & Firefighter, MPO, Officer – Germantown WI Fire Department (retired)
Timeline
IT INFRASTRUCTURE MANAGER
My Choice Wisconsin – Molina Healthcare
10.2020 - 10.2024
PRESIDENT/FOUNDER
Reinvent Foundation Corp
10.2019 - 10.2021
PROGRAM/PROJECT MANAGER/CLIENT INTERFACE
Veracity Consulting
07.2018 - 10.2019
STRATEGIC TECHNICAL PROJECT MANAGER/PROGRAM MANAGER
American Family Insurance
06.2015 - 07.2018
OUTCOME MANAGER
Northwestern Mutual Inc.
12.2014 - 06.2015
NETWORK INFRASTRUCTURE MANAGER/PMO MANAGER
Foot Locker Inc.
07.1998 - 12.2014
QUALITY ENGINEERING MANAGER
Rockwell/Allen Bradley
05.1994 - 06.1998
TQM MANAGER
Bailey Controls
05.1989 - 06.1994
MANUFACTURING FINAL AND TEST ENGINEERING MANAGER
Applied Materials
05.1979 - 06.1989
Bachelor of Electronic Engineering Technology - Electrical and Electronics Engineering
Ohio Institute of Technology
MBA - Business Administration and Management, General
University of Phoenix
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