Terry Mingo
Shreveport,LA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Patient Navigator
Ochsner Health Center
Shreveport, LA
09.2022 - Current
- Contacted patients to provide appointment reminders.
- Provided assistance to patients and families with navigating the health care system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Helped coordinate transportation arrangements for those without reliable means of getting around.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided emotional support to patients as they cope with illness or disability.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Maintained professional relationships with healthcare providers.
- Assisted in scheduling appointments, tests and procedures for patients.
- Identified patient needs and desires and communicated to healthcare professionals.
- Collaborated with clinical and administrative staff to meet patient needs.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Case Managment Assistant
Help With Benefits Program
Shreveport, LA
03.2017 - 06.2023
- Assisted clients in accessing needed benefits such as food stamps or housing assistance programs.
- Educated clients on available resources that could help improve their quality of life.
- Help assist Mental and Physical disabled to receive government benefits such as SSI and Disability.
- Answered questions and responded to inquiries to deliver a high level of service to patients.
- PRN—As needed.
Store Manager
First Cash
Bossier City, LA
05.2000 - 05.2022
- Counted inventory routinely and produced reports for management detailing such information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented training programs designed to increase employee knowledge about products, services and industry practices.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Coached team members on how to properly assess value of items offered as collateral against a loan or purchase price.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05-1993
Skills
- Confidentiality
- Medical recordkeeping
- Adaptability and flexibility
- Excellent communication
- Professional demeanor
- Conflict resolution
- Insurance verifying
- Healthcare system navigation
- Relationship building
- Administrative and office support
- Documenting and recording information
- Active listening
- Documentation skills
- Appointment scheduling
- Patient needs assessment and referral
- Effective communication
- Multitasking capacity
- Time management abilities
- Coordinate referrals
- Time management
- Teamwork
- Clinical data
- Outbound calling
- Verbal and written communication
- Problem solving
- Attention to detail
- Continuous improvement
- Building rapport and credibility
- Patient identity verification
- Records maintenance
Timeline
Patient Navigator
Ochsner Health Center
09.2022 - Current
Case Managment Assistant
Help With Benefits Program
03.2017 - 06.2023
Store Manager
First Cash
05.2000 - 05.2022
High School Diploma -
Woodlawn High School
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