Terry Mitchell
Waxahachie,TX
Summary
The patients or customers I attend to are my first priority. I have a strong background in customer service, whether it be on a sales floor, on the phone, or at a reception desk. Whatever the position, I give everything I have to ensure a pleasant and fulfilling experience to the public I serve.
Overview
25
25
years of professional experience
Work History
Medical Office Receptionist/ Front desk Manager
Spine Physicians Institute
Dallas, Texas
12.2015 - Current
- Completed new and updated patient profiles and records, including medications, test results, prepare charts, obtain consent forms using Allscripts Professional software.
- Manage reception area to ensure effective patient relations, check in, payments, scheduling, and disseminate calls for office.
- Received and processed medical and billing records requests, issuing invoices when necessary.
- Follow all HIPAA guidelines when dealing with patient information.
- Scheduled appointments, registered patients and answer question concerning Orthopedic office visit, Aesthetics or physical therapy.
Licence Agentfor United Healthcare/Intuit TurboTax
Teletech
Ennis Texas
08.2014 - 12.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions. Ensure customer had correct product, knew how to maneuver the software, and helped e-file returns.
- Mastery of customer service management systems and databases. Able to enroll in proper Medicare Supplement plans, review doctors in plan, and find hospitals that participated.
Department Manager
Wal-Mart
Waxahachie Texas
09.2000 - 08.2014
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Aide customers to find products, or answer questions and concerns on sales floor.
- Maintain several departments simultaneously with ordering, inventory management, cleanliness, all while providing excellent customer service.
- Received exceeds expectations on yearly reviews for entire time employed. Maintained best stockroom inventory for store.
- Interviewed and trained new sales floor associates.
- extremely dependable, organized and utilizes time management
Education
High School Diploma -
John C Birdlebough
1981
Skills
- Exceptional communication skills
- Dependable, punctual
- Detail oriented
- Personable
- Organizational skills
- Leadership experience
- Superb time management skills
- Exceptional Customer Service Relations
Timeline
Medical Office Receptionist/ Front desk Manager
Spine Physicians Institute
12.2015 - Current
Licence Agentfor United Healthcare/Intuit TurboTax
Teletech
08.2014 - 12.2015
Department Manager
Wal-Mart
09.2000 - 08.2014
High School Diploma -
John C Birdlebough