Summary
Overview
Work History
Education
Skills
Timeline
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Terry Mitchum

Terry Mitchum

Lavonia,Georgia

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

30
30
years of professional experience

Work History

Store Manager

Dills Food City
10.2018 - 10.2020
  • Same responsibilities as when I did it from Aug 1990 through Feb 2006 with the below highlights.
  • Covid provided new and unique challenges. We went the first 18 months without any of our 70 employees getting covid. We were sanitizing every hour, wearing mask's, social distancing, and sending Employees home early once their job was completed. We had deliveries up to 48 hours late, ordering replacement trucks BEFORE we received deliveries. We had to work some crazy shifts, early morning, late evenings instead of our normal times.
  • Managed 70 employees
  • $18,500,000 yearly sales in my location.
  • $1,400.000 annual payroll.

Operations Manager

Dills Food City
02.2006 - 10.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Hired all Department Managers and Bookkeepers.
  • Identified and resolved unauthorized, unsafe or ineffective practices. Created most of every policy we had.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels. Increased productivity and profitability at all locations.
  • Compliance officer for WIC and Western Union.
  • Led the effort to get 20 Employees ServSafe Certified.
  • Managed $25,000,000 yearly sales.
  • Managed 165 Employees, with annual payroll of $3,000,000.
  • Exceeded sales projections and payroll requirements.
  • Managed P&L statements and paid out quarterly bonuses based off these statements.
  • Attended trade shows to book product from suppliers.
  • Managed Vendor pricing, authorization, promotions , and ad items,
  • Managed our drug Free workplace program.
  • Provided all loss prevention fol 5 locations.

Store Manager

Dills Food City
08.1990 - 02.2006
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Managed 60 daily Employees.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Managed $1,100.000 in daily inventory.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. We had $10,500.000 in yearly sales.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Projected weekly sales for all departments to aid is scheduling.
  • Approved regular payroll submissions for 60 Employees, Processed yearly performance evaluations on all Employees.


Education

High School Diploma -

Alvord High School
Alvord, TX
05.1984

Skills

ServSafe Manager Certified until July 2024

Timeline

Store Manager

Dills Food City
10.2018 - 10.2020

Operations Manager

Dills Food City
02.2006 - 10.2018

Store Manager

Dills Food City
08.1990 - 02.2006

High School Diploma -

Alvord High School

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Terry Mitchum