Terry Moore
Albany,Georgia
Summary
Enthusiastic, self motivated, reliable, responsible and hard-working with 30 years of experience as a manager. Seasoned Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
36
36
years of professional experience
Work History
Service and Parts Manager
Boaters World
06.2021 - 11.2023
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in dealership.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Processed and reshelved return orders, checking for discrepancies, potential usage and product issue.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
District Manager
Advanced Auto Parts
05.2017 - 06.2021
- Supervised 11 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Store Manager
Advanced Auto Parts
07.2013 - 05.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Territory Manager
Lifetouch National School Studios Inc.
06.1987 - 07.2013
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Trained and mentored sales representatives in sales techniques and strategies.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
Education
Bachelor of Arts -
Southern Tech University
Marietta Ga High School Diploma -
Sprayberry High School
Marietta, GA06.1983
Skills
- Leadership
- Technical knowledge
- Organization
- Conflict Resolution
- Problem-Solving
- Flexibility
- Teamwork
- Responsibility
- Computer Software and Application knowledge
- Communication
- Critical Thinking
Timeline
Service and Parts Manager
Boaters World
06.2021 - 11.2023
District Manager
Advanced Auto Parts
05.2017 - 06.2021
Store Manager
Advanced Auto Parts
07.2013 - 05.2017
Territory Manager
Lifetouch National School Studios Inc.
06.1987 - 07.2013
Bachelor of Arts -
Southern Tech University
High School Diploma -
Sprayberry High School
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