Summary
Overview
Work History
Education
Skills
Timeline
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Terry Mowrey

Hot Springs,AR

Summary

At Berry Global, I leveraged my detail-oriented nature and quality assurance expertise to enhance product quality and customer satisfaction significantly. By introducing automation tools and employing root cause analysis, I streamlined the QA process, leading to a noticeable improvement in workflow efficiency and defect resolution. My leadership in risk assessments and commitment to excellence in customer service underscored my role as a pivotal team member.

Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.

Overview

14
14
years of professional experience

Work History

Quality Assurance Specialist

Berry Global
08.2010 - 03.2024
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Provided list of current held ware with timeframe of rework completion based on customers needs and expectation.
  • Ensured product being reworked is in compliance with customers specifications.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA rework process when needed to expedite this process.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints. Reviewed all customer returns. Reworked customer returns when possible based on the type of defect. Scrapped all unusable parts deemed unsortable.
  • Educated and trained employees on specific quality defects prior to the rework process.
  • Performed risk assessments on potential new projects or changes to the held ware rework area helping management make informed decisions about resource allocation and project priorities.
  • Documented and reported quality assurance rework outcomes using Microsoft Excel.
  • Improved product quality and customer satisfaction by identifying and resolving defects before market release. Communicated with mold technicians when defects are noted to make correction in the production process.
  • Streamlined defect tracking, by performing acute monitoring across production lines when defects are missed by production operators.
  • Inspected items and compared against ISO or specific customer standards to meet requirements.
  • Inspected incoming raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Inspected and released incoming colorants to ensure color is consistent with customer approved master color chips.
  • Performed color match requests for new customers and current customers needing to add or change their product.
  • Conducted investigations into questionable test results.
  • Inspected and released incoming pressure sensitive deco labels to ensure all aspects are correct.
  • Performed in post-launch defects by enhancing pre-release testing protocols.
  • Attended morning Material Review Board meetings to discuss quality assurance findings and disposition all new held ware over the past 24 hours.
  • Performed tests, audits and inspections to conform to established ISO quality standards.
  • Conducted data review and followed standard practices to find solutions of defective product currently being made and returned product.
  • Monitored testing procedures and verified performance of tests according to established customer item specifications and protocol. Used Microsoft Excel to document test results, audits and rework results.
  • Ensured yearly calibration on testing equipment were up to date.
  • Forklift qualified. Used to bring defective product from the warehouse to the held ware rework location.

Education

High School Diploma -

Arkansas Tech University
Russellville, AR

Skills

  • Detail-oriented

  • Quality assurance

  • Analytical thinking

  • Problem-solving skills

  • Team leadership

  • Documentation and reporting

  • Customer service

  • Quality improvements

  • Decision-making

  • Internal audits

  • Correction action planning

  • Production monitoring and assessment

  • Attentive and observant

  • Attention to detail

  • Documentation

  • Data entry

  • Audit reports

  • Verbal and written communication

  • Testing processes

Timeline

Quality Assurance Specialist

Berry Global
08.2010 - 03.2024

High School Diploma -

Arkansas Tech University

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Terry Mowrey