Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Mrnak

Virginia Beach,VA

Summary

I am a diligent, highly motivated worker eager to take on challenging tasks and support a team. Bringing thirty years of customer services experience, while staying safety-conscious and quality-minded. Adept at working unsupervised and quick to master new skills. I would love to be an asset to a team in which I can offer my skills and share my knowledge with.

Overview

28
28
years of professional experience

Work History

Backstage Housekeeping

Live Nation
Virginia Beach, VA
07.2023 - Current
  • Coordinate with my supervisor and other team mates to come up with a game plan for the shift.
  • Ensure that all of our cleaning products and supplies are stocked and readily available for my shift
  • Assist with keeping entire backstage/ production area and parking lots are kept free of all trash and debris as well as cigarette butts.
  • Ensure that our game plan includes cleaning of stainless steel, mirrors, floors, trash bins and all bathrooms.
  • Stock bathing towels constantly ensuring a full supply for our guests.
  • Assist a tours' production crew with any type of set up, furniture, tables, cloths, lighting and any other special requests in each dressing room.
  • Conduct regular trash, maintenance and safety checks to ensure a safe shift.
  • Greet all guests and provide any directions or information they may ask as needed.
  • End of show cleanup of dressing rooms 1-7 and everything in between.
  • Ensure that all trash is in the compactor at my shifts end.

Owner/Operator

Big Splash Pools
Virginia Beach , VA
10.2014 - Current
  • Developed business plan and budget to maximize profitability.
  • Managed daily business, including sales, inventory, accounting, and all labor.
  • Maintain excellent relationships with each and every customer, thanking them each and every time they call my phone and providing excellent service.
  • Ensure that my customers are getting the very best quality in the industry by keeping good relationships with vendors and visiting the vendor shows.
  • Promptly and professionally resolve any customer complaints in order to maintain my positive reputation.
  • Negotiate all customer contracts.
  • Develop a strategic plan and work ethic in which utilizes my time efficiently

Sales Champion

Taco Bell
Virginia Beach , VA
08.2016 - 09.2021
  • Ensure a pleasant experience for each customer resolving any issues or complaints that may arise
  • Listening carefully and offering any recommendations when taking orders over the microphone.
  • Participate in daily 24hr prep.
  • Completely stock areas of service with all necessary condiments, utensils, cups, bags, napkins etc
  • Manage all sales transactions through the register calculating all totals cash or credit and issue receipts and change if necessary.
  • Upon issuing each and every register receipt, offer the survey as a way for them to showcase their thoughts on my service and their experience
  • Maintain all products in proper containers using correct expiration and shelf life dates & times
  • Always stay busy knowing what the end result needs to be and utilizing safety and brand standards ensuring a successful shift and setting the next shift up for success.
  • Maintained up to date information on brand standards and practice those standards on a daily basis.

Retail Store Manager

Pools Plus of Virginia
Virginia Beach , VA
07.2005 - 01.2007
  • Developed and maintained store policies and procedures.
  • Monitored store performance, including sales, profitability and customer service.
  • Supervised daily operations of the retail store, including all eBay sales, inventory management, office duties and customer service.
  • Performed regular inventory checks to ensure availability
  • Collaborate with the owners and other retail stores to ensure proper pricing, stock, and sales.
  • Establish weekly and monthly goals based on trends of a pool season.
  • Follow all trends as they come & go.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Negotiate all contracts for service rendered as well as for product coming in to the store.
  • Maintained an up to date inventory with merchandise perfectly set and re-set according to needs & wants of the customer.
  • Assist each customer, paying attention to detail, with pool water problems or maintenance issues.
  • Open & Close the store on a daily basis.
  • Supervised cash drawer balances and deposits of store receipts.
  • Connected with customers to provide assistance and receive feedback to promote the store.
  • Increased store sales by cross-selling complementary items.
  • Execute sales advertisements according to seasonal needs.
  • Spreadsheet all store bills for the owner.
  • Maintained a filing system with all records of all construction.
  • Prepared and submitted nightly bank deposits.

Retail Store Manager

Polynesian Pools
Virginia Beach , VA
07.1997 - 05.2005
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Built and maintained strong working relationships with team members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.

Visual Coordinator

Upton's
Virginia Beach , VA
07.1995 - 10.1997
  • Assisted in the creation and implementation of visual merchandising plans for sales and seasons.
  • Developed strategies to increase sales through creative product displays.
  • Ensuring sufficient stock is available for visual purposes.
  • Merchandise end caps, new displays, focal walls, adjust lighting.
  • Lead planogram movements
  • Decide on focal points and utilize space as needed.
  • Decorate entire store for all sales, seasons, holidays etc. maximizing and utilizing major or abundant plentiful stock.

Education

High School Diploma -

Floyd Kellam High School
Virginia Beach, VA
07.1992

Skills

  • Detail Oriented
  • Customer Service
  • Schedule Coordination
  • Time management
  • Works well alone or with others
  • Team player
  • Builds quality work relationships
  • Creative Strategies
  • High Energy worker
  • Punctual and Reliable
  • Decision-Making
  • Continuous Improvement
  • Team & project Management

Timeline

Backstage Housekeeping

Live Nation
07.2023 - Current

Sales Champion

Taco Bell
08.2016 - 09.2021

Owner/Operator

Big Splash Pools
10.2014 - Current

Retail Store Manager

Pools Plus of Virginia
07.2005 - 01.2007

Retail Store Manager

Polynesian Pools
07.1997 - 05.2005

Visual Coordinator

Upton's
07.1995 - 10.1997

High School Diploma -

Floyd Kellam High School

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