Terry Murray
Bergton,VA
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Attending college at the moment to become a LVT
Overview
34
34
years of professional experience
Work History
Veterinary Technician
Luray Clinic Of Veterinary Medicine
09.2021 - Current
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Administered vaccinations to variety of animal species.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on nutrition, preventive health and other animal care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Collected and prepared specimens for laboratory testing.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Administered medications to animals in treatment and documented changes in condition.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Obtained patient history from owners and performed physical examinations.
- Maintained detailed records of animal health care and diagnostic treatments.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Performed fecal examinations, urinalysis and bloodwork.
- Prepared, sterilized and maintained medical instruments and equipment.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Phlebotomy Supervisor
Valley Health Winchester Medical Center
04.2017 - 09.2021
- Upheld all compliance standards and kept team in line with requirements.
- Reviewed patient records for accuracy and completeness.
- Verified patients' identification for proper sample collection.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Interviewed and hired phlebotomists and office personnel Valley Health Winchester Medical Center Outreach Lab
- Interviewed and hired phlebotomists and office personnel for Valley Health Winchester Medical Center Outreach,
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Monitored patients for reactions and verified sample quality.
- Managed effective schedules to cover all department needs.
- Managed daily activities and workflow of the Outreach institution to collect, label and analyze samples correctly.
- Fostered communication within team and between departments.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Developed and implemented strategies to improve phlebotomy processes.
- Provided guidance and support to laboratory personnel.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
- Assisted in training and onboarding new phlebotomists.
- Performed laboratory tests to assist physicians in diagnosis.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Reviewed employee performance and developed improvement plans.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Handled insurance verification tasks using Epic to validate patient insurance information.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Worked with department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Developed and implemented training processes to achieve high quality of care for patients.
- Utilize Epic to track, monitor and report on test results for clients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Increased productivity by implementing new technologies and equipment in the phlebotomy department.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Participated in quality assurance and competency assessment initiatives.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed tasks as member of line staff to reduce wait time.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
Laboratory Assistant Microbiology Department
Valley Health-Winchester Medical Center Lab
05.2013 - 04.2017
- Set and oversaw quality assurance guidelines for laboratory work.
- Collaborated with other departments to establish cohesive laboratory operations.
- Recorded and analyzed data to produce reports of results.
- Participated in research projects by designing and executing experiments.
- Participated in continuous professional development opportunities to stay up-to-date on advancements in laboratory technology and methodology.
- Assisted scientists by collecting and organizing laboratory data.
- Provided support and guidance to junior lab staff.
- Oversaw items in inventory and reordered before supplies diminished.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared blood smears and determined levels of normalcy.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Processed patient specimens according to priority and documented results.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Participated in lab meetings and project presentations.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
Phlebotomist
Valley Health-Winchester Medical Center
02.2013 - 04.2014
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Verified patients' identification for proper sample collection.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Participated in quality assurance and competency assessment initiatives.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
Phlebotomist
Page Memorial Hospital
05.2007 - 02.2013
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Participated in quality assurance and competency assessment initiatives.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Reviewed and processed requisitions for laboratory tests.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Monitored supply levels and placed orders for laboratory supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Veterinary Technician Assistant
Luray Clinic Of Veterinary Medicine
03.1990 - 05.2007
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Restrained animals for examination and treatment.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Educated clients on post-surgical care and nutrition.
- Observed animals for signs of distress or illness.
- Prepared animals for surgical procedures.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
- Monitored vital signs and provided nursing care for animals.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Kept detailed records of animal treatments and medications.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Administered medications to animals in treatment and documented changes in condition.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Performed testing and completed blood counts.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained clean and safe animal living areas.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Education
No Degree - Medical Assisting
National College of Business And Tech
Harrisonburg, VAAssociate of Applied Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ04.2024
High School Diploma -
Franklin High School
Reisterstown, MD06.1983
Skills
- Intramuscular injection
- Nail Trimming
- Surgical Assistance
- Medical Equipment Maintenance
- Product Merchandising
- Wound treatment
- Vaccine administration
- Medical Histories
- Surgical Preparation
- Laboratory skills
- Post-surgical Monitoring
- General anesthesia monitoring
- Microchip Administration
Proficient
- Responsible and Reliable
- Diagnostic Imaging
- Euthanasia Procedures
- Intravenous injection
- Laboratory Testing
- Fluorescein stain test
- Client Counseling
- Patient Positioning
- Animal Vaccinations
- Medication Labeling
- Euthanasia Assistance
- Prescription Management
- Intramuscular Injections
Timeline
Veterinary Technician
Luray Clinic Of Veterinary Medicine
09.2021 - Current
Phlebotomy Supervisor
Valley Health Winchester Medical Center
04.2017 - 09.2021
Laboratory Assistant Microbiology Department
Valley Health-Winchester Medical Center Lab
05.2013 - 04.2017
Phlebotomist
Valley Health-Winchester Medical Center
02.2013 - 04.2014
Phlebotomist
Page Memorial Hospital
05.2007 - 02.2013
Veterinary Technician Assistant
Luray Clinic Of Veterinary Medicine
03.1990 - 05.2007
No Degree - Medical Assisting
National College of Business And Tech
Associate of Applied Science - Veterinary Technology
Penn Foster College
High School Diploma -
Franklin High School
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