Detail-oriented Night Auditor trained in hospitality management and accounting. Hard worker with strong people skills. 25-year background conducting financial reporting for Hilton ,Marriott , IHG,, Radisson,and Wyndham properties.
Hi, I’m
Terry Myers
The Colony,TX
Summary
Overview
19
years of professional experience
Work History
Marriott Aloft HotelCoppell, TX
Night Auditor
11.2021 - 07.2022
Job overview
- Was hired before hotel opened .and worked with opening crew to set up the new Aloft for opening day
- 2
- Was also in training classes with Marriott trainers for 2 weeks prior to opening
- 3
- L was trained to use Empower and lightspeed systems
- 4
- Perform walkin reservations with Lightspeed, and all other reservations in marsha with empower
- 5
- Audit is performed in lightspeed every night with reports sent to those requiring.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to Job Title.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Holiday Inn Express and SuitesThe Colony, TX
Night Auditor
09.2020 - 06.2021
Job overview
- Overnight manager for side by side hotels in The colony
- Often working both at same shift
- Was expected to handle all guests needs including answering calls , check in checkout
- Maintenance requests.linen and towel needs
- Sometimes overwhelming
- It was a very good learning experience
- The
- GM of both hotels Drake Fizer is the best in the business .He's a young guy that taught me ; an old hotel biz veteran, the better way.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Embassy Suites Galleria DallasDallas, TX
Night Auditor
07.2017 - 03.2019
Job overview
- Verified deposits, rectified discrepancies and processed end-of-day paperwork usinpaperworusing with 99% accuracy.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using O with [Number]% accuracy.
Wyndham Worldwide, WINGATE HOTELRichardson, TX
10.2016 - 08.2017
Job overview
- Handling all guests needs
- Checkins and checkouts..etc
- Opera PMS..Running night audit
- Routing all check-in for next day
- Overnight manager .the only employee here 10pm-6am
- Anything needed by any guest , I take care of it with a smile.
Doubletree by HiltonDallas, TX
Night Auditor
09.2015 - 10.2016
Job overview
- All night audit duties and acting overnight manager
- Used on Q to create night audit reports.
- Distribute to each department as needed.
- Give excellent customer service to all guests in person online or by phone.
- Send airport shuttle to pick up and drop off guests,as needed
- Coordinate meetings with banquet Dept
- Close out financial day and begin new one with ONQ.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Doubletree HotelRichardson, TX
Night Auditor
01.2015 - 10.2016
Job overview
- Mostly part time on days off from Double tree Love fielded all preliminary reports from restaurant and bar..transcribed totals to dollars on The net.sent each owner executive the daily reports and future occupancy reports
- ADR REPORTS CARRIED BALANCES or cleared totals in house accounts .make sure every room is cc approved and proper amounts.charged .charging no shows .then running the ONQ NIGHT
- AUDIT WHEN ALL IS PREPARED .
inn & suites hotelIrving, TX
front desk supervisor
06.2007 - 08.2011
Job overview
- Worked 12 hour shifts 7days a week for two years
- 2 of us ran the hotel at well above budgeted occupancy.
- Hotel was sold and decided to cheapen their workforce .hiring 5 new front desk employees to replace 2
- Room service holiday inn select
hilton hotel Cincinnati airport
banquet supervisor
01.2005 - 01.2007
Job overview
food & beverage supervisor
01.2003 - 01.2006
Job overview
Radisson hotel Cincinnati airportSharonville, OH
supervisor
01.2002 - 01.2005
Job overview
- All staff resigned on management change..Ran all evening f&b operations single handedly for 2 months.
- Then finally had some staff hired.
Education
U.t.a
Associates from Business
University Overview
Skills
- OnQ
- Opera
- Ramenco (4 years)
- Squirrel (4 years)
- Aloha (5 years)
- Scheduling
- Cash Handling
- Billing
- Receptionist
- Marketing
- Customer Service
- Excel
- Management
- Microsoft Word
- Night Audit
- Banquet Experience
- Guest Services
- POS
- Basic math
- Front desk (10 years)
- English (10 years)
- Hotel experience (10 years)
- Auditing (9 years)
- Host/Hostess
- Bartending (10 years)
- Upselling (10 years)
- Time management
- Micros POS (8 years)
- Serving Experience
- Catering
- Accounting
- Hospitality (10 years)
- Microsoft Powerpoint
- Communication skills
- Phone etiquette
- Certifications and Licenses
- CPR
- Lightspeed POS
- Present
- Groups
- January 2015 to Present
Additional Information
Additional Information
- Authorized to work in the US for any employer
Affiliations
Affiliations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Auditor
Marriott Aloft Hotel
11.2021 - 07.2022
Night Auditor
Holiday Inn Express and Suites
09.2020 - 06.2021
Night Auditor
Embassy Suites Galleria Dallas
07.2017 - 03.2019
Wyndham Worldwide, WINGATE HOTEL
10.2016 - 08.2017
Night Auditor
Doubletree by Hilton
09.2015 - 10.2016
Night Auditor
Doubletree Hotel
01.2015 - 10.2016
front desk supervisor
inn & suites hotel
06.2007 - 08.2011
banquet supervisor
hilton hotel Cincinnati airport
01.2005 - 01.2007
food & beverage supervisor
01.2003 - 01.2006
supervisor
Radisson hotel Cincinnati airport
01.2002 - 01.2005
U.t.a
Associates from Business