Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Nix

MELBOURNE,FL

Summary

Proven leader and efficient organizer, adept at problem-solving and fostering teamwork. At St. Luke's, streamlined operations and enhanced patient experience, demonstrating adaptability and a keen eye for detail. Achieved consistent cash handling accuracy and significantly improved team performance and customer satisfaction, showcasing reliability and strong interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Volunteer

St. Luke's
02.2024 - 08.2024
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.

Intake Receptionist

Community Radiology
03.2023 - 09.2023
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Developed strong professional relationships with patients through exceptional interpersonal skills during intake process.
  • Provided exceptional support to the clinical team which resulted in efficient workflow across all departments.
  • Contributed to quality improvement initiatives by providing feedback on existing processes and suggesting enhancements where needed.

Head Teller

Giant Food Stores
12.2015 - 07.2019
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.

PIC (person in Charge)

Safeway
08.1988 - 02.2009
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Worked with management team to implement proper division of responsibilities.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Associates - Mental Health Counseling

Montgomery College
Rockville, MD
09.2017

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Leadership Qualities
  • Team Collaboration
  • Adaptability and Dependability
  • Professional Appearance
  • Cross-cultural understanding
  • Problem-Solving
  • Reliability

Timeline

Volunteer

St. Luke's
02.2024 - 08.2024

Intake Receptionist

Community Radiology
03.2023 - 09.2023

Head Teller

Giant Food Stores
12.2015 - 07.2019

PIC (person in Charge)

Safeway
08.1988 - 02.2009

Associates - Mental Health Counseling

Montgomery College
Terry Nix