Terry Oakley
Churchville,NY
Summary
Dynamic co-owner of a moving company with proven expertise in operations management and customer service. Enhanced client satisfaction through strategic planning and effective team collaboration. Experienced in inventory management, driving efficiency and fostering a strong company culture at Moving and Storage. Committed to delivering high quality service and optimizing business processes.
Overview
21
21
years of professional experience
Work History
Co- Owner Moving Company
Self Employed Web
11.2021 - 11.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Mover
Self Employed Web
04.2009 - 10.2021
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
Mover
Allied Moving and Storage
02.2004 - 04.2009
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Education
GED - Basic Education
Holley Jr/sr High
Holley, NY06.1988
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Operations management
- Strategic planning
- Inventory management
- Workforce management
- Customer relationship management (CRM)
- Recruiting and training
- Multitasking and organization
- Project management
Timeline
Co- Owner Moving Company
Self Employed Web
11.2021 - 11.2024
Mover
Self Employed Web
04.2009 - 10.2021
Mover
Allied Moving and Storage
02.2004 - 04.2009
GED - Basic Education
Holley Jr/sr High
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