Terry O’Neal, MBA
Quality/Operations Management
Citrus Heights,CA
Summary
Motivated Quality professional with 10+ years in Quality Assurance and Operations Management within highly regulated industries such as Biotech Manufacturing (Gilead Sciences) and Semiconductor Design Domain (Intel/Solidigm). Proven ability to implement and maintain compliance with industry standards, including ISO 9001. Effective Team player who communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Quality Assurance/Operations Management (PT-Consultant - Weekends)
LadyT Enterprises
01.2023 - Current
- Manage daily operations and Quality Assurance for non-profit rental properties, reducing maintenance response time by 40%
- Establish data-driven performance metrics, improving contractual quality assurance by 20%
- Develop SOP compliance guidelines, maintaining adherence to EH&S, FDA, and OSHA regulations
Data Quality Manager (Inventory/Supply Chain Audits/Projects)
Intel/Solidigm
06.2021 - 12.2022
- Led audit prep/EOM Inventory Project meetings, resolved inventory issues, collaborated with Lab technicians, Lead Engineers, and Internal auditors, with improved audit outcomes with Regulatory Compliance Standards
- Initiated feedback sessions, gathered insights, reduced project delays, and boosted stakeholder satisfaction by 30%
- Oversaw data/inventory management, coordinated projects, and ensured timely delivery and successful outcomes
- Promoted interdepartmental collaboration, fostered cohesive teamwork, and streamlined processes by 60%
- Led cross-functional teams in streamlining processes, resulting in measurable increases in project efficiency and stakeholder satisfaction
Caretaker of a Family Member
10.2019 - 05.2021
- Improved my life skills to include Empathy
Procurement/Supply Chain Team Lead (QA)
Gilead Sciences, Inc.
01.2010 - 09.2019
- Managed procurement processes, enhancing purchase order accuracy and inventory management
- Implemented supply chain tracking systems, boosting efficiency by 30% and improving financial reporting
- Developed shipping codes with cross-functional teams, increasing shipping accuracy by 45%
- Forecasted and maintained GMP/GXP records/data, facilitating new construction and operational efficiency
- Partnered with Legal, Finance, Business Operations, and Compliance Teams for seamless pipeline expansion, enhancing future operations and compliance
Operations QA/Compliance Lab Manager (Supervisory)
Gilead Sciences, Inc.
04.2005 - 12.2010
- Supervised 10 GMP lab glass wash areas, managed compliance audit records, mentored 7 technicians, boosting productivity by 20%
- Coordinated 5 cross-functional teams ensuring 100% compliance with Federal and State regulations
- (FDA, OSHA, GCP, GMP, GLP)
- Enhanced RFP bid process for lab coat storage, conducted research, selected contractor, and managed installation
- Led Gilead’s Operational Inspection Program, improved facility lab maintenance by 50%, saving 600+ hours annually
Education
MBA - Business Operations
Golden Gate University
San Francisco, CABachelor of Science - Business Management (Global)
University of Phoenix
Oakland, CASkills
- Deviations
- Change control
- CAPA
- Quality Management Systems (QMS)
- GMP (Good Manufacturing Practice)
- Audits
- Regulatory inspections
- Supply chain management
- Procurement
- Process improvement
- Team leadership
- Cross-functional collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
- Communication (written and verbal)
- Problem-solving
- Analytical thinking
- Time management
- Governance Risk and compliance
- Risk assessment
Certification
- AI/ChatGPT Course and Certification, Writing IO Training Association
- Biotechnology/QA/QC Technician, CA State EDD Professional Retraining Program
- Certification of Quality Management and Operational Excellence, ASQ coursework
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home option401k matchTeam Building / Company RetreatsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led team of IT Engineers [25] in the Separation of Assets in a Merger and Acquisitions Project with Intel and Solidigm.
- Supervised team of 20 Lab Technicians in QA and Operations Management, Audits and Compliance.
Timeline
Quality Assurance/Operations Management (PT-Consultant - Weekends)
LadyT Enterprises
01.2023 - Current
Data Quality Manager (Inventory/Supply Chain Audits/Projects)
Intel/Solidigm
06.2021 - 12.2022
Caretaker of a Family Member
10.2019 - 05.2021
Procurement/Supply Chain Team Lead (QA)
Gilead Sciences, Inc.
01.2010 - 09.2019
Operations QA/Compliance Lab Manager (Supervisory)
Gilead Sciences, Inc.
04.2005 - 12.2010
MBA - Business Operations
Golden Gate University
Bachelor of Science - Business Management (Global)
University of Phoenix
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