Terry Peck
Aubrey,Texas
Summary
Quality-focused Hardware Technician with over 25 years of experience in Document Imaging Field. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers, Copier, Zebra Printers and servers.
Proficient Hardware Technician with strong system repair and debugging skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level of Document imaging knowledge and over25 years of experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician Specialist
Equipment Brokers Unlimited
06.2023 - 09.2023
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.
- Investigated hardware product issues.
- Diagnosed and troubleshot hardware, software, and network issues.
- Researched and identified solutions to technical problems
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Copier Service Technician
Maryland Digital Copiers
11.2020 - 04.2023
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained customer employees and managers on machine use and maintenance.
- Installed and maintained in Customer Business location.
- Setup and installed equipment onto the network.
- Repaired, maintain all rental equipment that was rented out to customers.
Education
High School Diploma -
Wendell Phillips High School
Chicago, IL06.1983
Skills
- Hardware Installation
- User Support
- Technical Troubleshooting
- Customer Service
- TCP/IP
- Microsoft Windows and Office
- Problem-Solving
- Hardware Upgrades
- Troubleshooting Network Issues
- Computer hardware troubleshooting
Certification
- CompTIA PDI ( Health Care Certificate) October 2011
- Manufacturing Certifications from Ricoh, Xerox's, HP, and Kyocera-Mita
Timeline
Technician Specialist
Equipment Brokers Unlimited
06.2023 - 09.2023
Copier Service Technician
Maryland Digital Copiers
11.2020 - 04.2023
High School Diploma -
Wendell Phillips High School
- CompTIA PDI ( Health Care Certificate) October 2011
- Manufacturing Certifications from Ricoh, Xerox's, HP, and Kyocera-Mita
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