Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
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TERRY PIENTOK

Las Vegas

Summary

Dynamic project management professional with a proven track record of delivering high-impact projects across diverse environments. Expertise in driving project timelines while ensuring quality outcomes through meticulous strategic planning and execution. Recognized for strong collaboration skills, adaptability, and an unwavering commitment to team success and client satisfaction. A results-oriented approach fosters innovation and efficiency, consistently exceeding stakeholder expectations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager

FormFast
08.2018 - 11.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.

Senior Project Manager-BA/Contract

Healthcare Partners
07.2017 - 04.2018
  • Responsibility for leading and managing $500K, 10-member team in redesigning a new user interface for the Risk Adjustment model for company’s Medical Advantage plans. Primary responsibilities include developing a clear effective communication plan, clearly defined product specifications and schedule using Agile methodology. Identify and quantify risks to achieving project milestones, develop risk mitigation plans and implement best practices across the organization. Primary duties include:
  • Manage offshore vendor project team relationship.
  • Manage and coach project team on Agile best practices.
  • Facilitate project communication and complete project reconciliation.
  • Gathered, analyzed and created detailed requirements based on business unit’s goals and revenue targets.
  • Design and develop new user interface templates (15).
  • Develop training plan and training materials for department.
  • Track project issues and facilitate resolution of those issues limiting the impact on the project success.
  • Develop detailed project schedule, budget estimates, resource plans, key project milestone trackers and communication plans.
  • Develop and maintain working relationships with key partners and stakeholders within the organization.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
  • Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.

Senior Project Manager/Contract

Nuance
02.2017 - 05.2017
  • Manage the Dragon Medical One system upgrades and migrations for Nuance’s medical practice customers. Responsibilities include coordinating and scheduling upgrades and migrations for hospital physicians. Responsibilities include managing project budgets, scope, coordinating product delivery schedules, resource scheduling and training. Primary duties include:
  • Analyzed sales contract, product/service descriptions, network requirements to determine customer-readiness.
  • Plan and host project kick-off meeting for interdepartmental and customer teams.
  • Identify stakeholders, track schedule, budgets, conduct revenue reconciliation.
  • Work directly with customers to confirm scope of work, timelines, communication plan and risk management plans.
  • Ensure project plan align with customer objectives.
  • Liaised with Dragon partners providing project oversight and issue resolution management.
  • Developed and presented project progress reports to key stakeholders.
  • Key hospital engagements include HCA Continental, Children’s Hospital of Philadelphia, Main Line Health, UPMC with projected project revenues ~ $300K

Senior Project Manager/Contract

DESERT RADIOLOGY
04.2016 - 11.2016
  • Managed the Clinical Technology Program at Desert Radiology’s locations, Reading Rooms and Referring Physician Practice. Primary responsibilities include leading the project teams to effectively manage their projects to achieve budget and scheduling objectives, identify and quantify risks to achieve project milestones, develop risk mitigations plans and implement best practices across the organization. Primary duties include:
  • Developing and managing the organization’s RFP process for software acquisition.
  • Managing vendor relationships.
  • Manage overall technology scope on universal image viewer, Centra Point, Henderson Hospital Reading Room, clinical interface upgrades and Reporting projects for internal and external customers.
  • Track project issues and facilitate resolution of those issues limiting the impact on project success.
  • Developed detailed project schedules, budget estimates, resource plans, key project milestone trackers and communication plans.
  • Mentor and coach project teams on best practices and looking for process improvement opportunities that would positively impact business goals and objectives.
  • Develop and maintain working relationships with key partners and stakeholders within the organization.
  • Establish project management office.
  • Key Projects
  • Universal Image Viewer Procurement Project – My team successfully identified a software solution vendor for the universal image viewer and developed the procurement process approved by the PMO to be used as the standard within the organization. The project completed 5 days early and within the 750K allocated budget.
  • Developed the process for initiation and planning including the project charter, scope statement, communication plan and designed the RFP.
  • Built the RFP along with identifying the proposal evaluation process.
  • Initiated and managed the vendor selection process and contract negotiations with chosen vendor.
  • Centra Point Office Technology Project – The project included setting up the network, computer equipment, setting up the exam rooms, and training. The project was completed on time and within the $2.3 million allocated budget.
  • New Reading Room Deployment – Led the project team in deployment of equipment for reading rooms deployment for 3 new locations.

Senior Project Manager

HCA
01.2012 - 01.2016
  • Served as Hospital Corporation of America (HCA), the second largest healthcare provider in the U.S., Far-West Division single point of contact for the installation of complex clinical initiative projects approved by corporate office. Responsibilities include managing complex and high revenue impacting implementation projects for 13 division hospitals. Daily activities include managing schedules, scope and change control, integrating project controls and triggers and improving overall project execution. Responsibilities also include working with clinical and physician business owners to analyze and determine construction, networking requirements, analyze risks and implementing strategies to mitigate risk to patient care during implementations. Primary duties include:
  • Manage and mentor cross-functional project teams in a highly matrixed environment.
  • Contract review, redline and contractor approval responsibility.
  • Plan and host project kick-off meeting for interdepartmental and customer teams.
  • Identify stakeholders and track schedule, budget and various other KPI’s. Work directly with the business units to develop scope of work, timeline, communication plan and risk management plans that include project and security related risks.
  • Manage vendor and business unit relationships.
  • Communicate critical project information to account teams, customers, project team members and appropriate stakeholders.
  • Develop, maintain and assist the Division Project Management Office.
  • Key Projects
  • Upgrade of Meditech enterprise electronic health record system – Las Vegas, NV, and California – My team successfully managed the core upgrade for 13 hospitals. The project impacted corporate’s EHR incentive reimbursement program worth over $750K.
  • Meditech 5.6 EHR Upgrade – The upgrade affected 13 hospitals. There were 15 modules that required testing and training. Our team performed the majority of the testing. The hospital staff performed validation testing. Training plans and materials needed to be created and staff training needed to coordinated. As this was the enterprise EHR system, all 13 hospitals were to be upgraded at the same time which required detailed planning, risk mitigating strategies as this would impact patient care.
  • Division Office Remodel – At the division office, the remodel required overseeing the design, build, moving/relocation of resources, schedule coordination, equipment and office procurement.

Project Manager

QUADRAMED CORP
01.2009 - 01.2012
  • Primary responsibilities include managing and implementing electronic health record computer physician order entry software solution. Duties included reviewing project scope, schedule, budget for the technology portion of the project.
  • Developed more efficient workflow department processes
  • Manage and mentor project team members.
  • Developed project plans, schedules and budgets.
  • Ensure that project plans align with the customer objectives.
  • Analyze and document risks, develop mitigation strategies.
  • Manage the implementation of the project from planning through to closeout and acceptance.

Project Manager

SIEMENS HEALTH SERVICES
01.2005 - 01.2009
  • Primary responsibilities include managing and implementing electronic medical record and revenue solution at single and multi-entity hospitals customers. Duties included reviewing project scope, schedule, budget for the technology portion of the project.
  • Analyze sales contracts, product/services descriptions, network technical requirements to initiate project kick-offs.
  • Manage and mentor project team members.
  • Developed project plans, schedules and budgets.
  • Work directly with customers to develop scope of work, timeline, communication plans.
  • Analyze and document risks, develop mitigation strategies including project and security related risks.
  • Manage the implementation of the project from planning through to closeout and acceptance.

Education

Diploma - Administrative Medical Specialist with Medical Billing and Coding

University of Nevada, Las Vegas - Gatlin Education Services
Las Vegas, Nevada

Bachelors - Business Administration, Management, and Computer Information Systems

Viterbo University
LaCrosse, Wisconsin

Skills

  • Project coordination
  • Strategic project planning
  • Project planning expertise
  • Project scheduling
  • Coaching individuals
  • Agile project management

Certification

  • PMP (Project Management Professional) — Project Management Institute (PMI)
  • ITIL IT Infrastructure Library Foundation) — Project Management Institute (PMI)
  • ACP (Agile Certified Practitioner) — Project Management Institute (PMI) (in progress)

Training

  • ITILv3 – PMI
  • Program Management — PMI
  • AGILE Project Management - PMI

Timeline

Project Manager

FormFast
08.2018 - 11.2024

Senior Project Manager-BA/Contract

Healthcare Partners
07.2017 - 04.2018

Senior Project Manager/Contract

Nuance
02.2017 - 05.2017

Senior Project Manager/Contract

DESERT RADIOLOGY
04.2016 - 11.2016

Senior Project Manager

HCA
01.2012 - 01.2016

Project Manager

QUADRAMED CORP
01.2009 - 01.2012

Project Manager

SIEMENS HEALTH SERVICES
01.2005 - 01.2009

Bachelors - Business Administration, Management, and Computer Information Systems

Viterbo University

Diploma - Administrative Medical Specialist with Medical Billing and Coding

University of Nevada, Las Vegas - Gatlin Education Services

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