Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terry Pinder

Milwaukee

Summary

Dynamic customer service professional experienced in both call-center and receptionist duties. Excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Proficient with operating all office equipment. Highly professional, dependable, reliable and able to perform duties with minimal supervision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens Boots Alliance
12.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Tax Preparer

Social Development Commission
01.2023 - 09.2023
  • Meet and greet customer
  • Retrieve needed document needed to complete tax filing process
  • Answer questions regarding the process for preparing their tax return
  • Enter tax information into TaxSlayer tax program
  • Archive documents
  • Mail tax returns/date file for completion

Intake Specialist

Social Development Commission
11.2021 - 04.2022
  • Retrieve needed document needed to complete tax filing process
  • Answer questions regarding the process for preparing their tax return
  • Meet and greet customer

Receptionist Administrative Assistant

KMK Industries/Nimlok-Southern Wisconsin
07.2017 - 09.2017
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Reviewed duties for the day and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted time
  • Consulted with customers to understand their desires and direct them to the appropriate department to meet their needs
  • Proofread documents and organized records, reports and documents
  • Communicated with customers and other offices on regular basis

Receptionist Administrative Assistant

Universal Companies for the College Bound “Webster Middle School”
06.2015 - 07.2016
  • Managed office calendars and made other arrangements for meetings and special events
  • Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative task were appropriately distributed and overseen
  • Implemented an efficient workflow process improvement that enabled more productivity with the need to hire additional staff
  • Filed and retrieved documents
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Prioritized and managed multiple task and competing priorities in service requests from senior managers
  • Answered call on a multi-line telephone system to direct callers, provide information and make appointments
  • Supported front office staff by providing word processing of correspondence and reports
  • Greeted visitors and escorted them to their destinations
  • Kept office documents well-organized and quickly retrieved files for team members
  • Communicated with customers and other offices on a regular basis
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
  • Performed troubleshooting for office equipment operation and arranged for repairs

Education

Diploma -

Milwaukee Business Training Institute
Milwaukee, WI

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Milwaukee Area Technical College
Mequon, WI

Skills

  • Administrative Proficiency

Certification

  • TAX PREPARER CERTIFICATION
  • 2 YEAR DIPLOMA SUPERVISORY LEADERSHIP & MANAGEMENT DEVELOPMENT
  • Word Processing/Data Entry
  • PHARMACY TECH LICENSE

Timeline

Pharmacy Technician

Walgreens Boots Alliance
12.2023 - Current

Tax Preparer

Social Development Commission
01.2023 - 09.2023

Intake Specialist

Social Development Commission
11.2021 - 04.2022

Receptionist Administrative Assistant

KMK Industries/Nimlok-Southern Wisconsin
07.2017 - 09.2017

Receptionist Administrative Assistant

Universal Companies for the College Bound “Webster Middle School”
06.2015 - 07.2016

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Milwaukee Area Technical College

Diploma -

Milwaukee Business Training Institute

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Terry Pinder