Terry Preston
Tucker,GA
Summary
Volunteer and Community Outreach Manager with a strong focus on cultivating community engagement and leading impactful volunteer programs. Expert in designing and implementing outreach initiatives that connect with diverse audiences and address local needs. Skilled in managing volunteer recruitment, training, and development to ensure effective program execution and high levels of participation. Adept at organizing and executing community events, building strategic partnerships with local organizations, and utilizing digital tools to enhance outreach efforts. Committed to promoting inclusivity, driving social impact, and fostering meaningful connections through proactive leadership and collaborative communication.
Overview
9
9
years of professional experience
Work History
Volunteer Program Manager
Gwinnett County Public Library
Lawrenceville , GA
2023.09 - Current
- Developed and implemented volunteer recruitment strategies to increase program participation.
- Conducted orientations for new volunteers, providing information about the organization's mission, values, and policies.
- Maintained accurate records of volunteer hours and tasks completed.
- Coordinated with other departments to identify opportunities for volunteers to participate in special events or projects.
- Provided guidance and support to volunteer program staff members.
- Created training materials and facilitated workshops on topics related to volunteer management.
- Organized recognition events to acknowledge outstanding contributions from volunteers.
- Implemented feedback systems designed to collect input from both volunteers and staff members regarding the effectiveness of programs.
- Collaborated with community partners to develop innovative initiatives that promote volunteering opportunities within local organizations.
- Facilitated regular meetings with program coordinators to discuss progress, challenges, and successes.
- Created promotional materials highlighting the value of volunteering as well as upcoming opportunities available through the organization.
- Assisted with onboarding new employees by providing them with orientation materials related to the organization's volunteer program.
- Responded promptly to inquiries from potential volunteers regarding available positions or requirements for participation.
- Analyzed data collected from surveys conducted among current volunteers in order to assess satisfaction levels across different aspects of their experience.
- Conducted new volunteer orientation and training sessions to discuss requirements and expectations.
- Screened volunteer applicants by conducting background checks and calling references.
- Constructed volunteer service descriptions for each volunteer assignment.
- Developed volunteer training and professional guidelines and procedures.
- Hosted recruiting events in community to attract qualified candidates.
- Designed wrap up groups to provide feedback for continuous improvement of volunteer programs.
- Maintained accurate records to track volunteer participation hours.
- Tracked and scheduled volunteers based on skillset and availability.
- Wrote, implemented and enforced volunteer program policies, procedures and standards.
- Implemented and planned formal and informal volunteer appreciation functions.
- Solicited feedback from staff and volunteers to improve existing programs.
- Produced screenings and evaluation tools to measure success of volunteer programs.
- Managed recruitment efforts through media, web, social media and outreach.
- Distributed monthly volunteer newsletters to keep participants and local community informed.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Implemented and evaluated staff, volunteer or training programs.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Coordinated onboarding and orientation for new volunteers.
- Developed and implemented volunteer recruitment plans.
- Created job descriptions for all volunteer roles.
- Organized training programs for volunteers.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Monitored compliance with organizational policies and procedures.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated ongoing volunteer publicity and awareness programs.
- Developed and managed volunteer recognition, engagement and retention practices.
- Identified volunteer service opportunities and associated requirements.
- Reviewed online volunteer applications and managed volunteer background checks.
- Advocated for volunteer needs and perspectives in organizational planning and decision-making processes.
- Coordinated recruitment efforts, successfully increasing volunteer base by a significant percentage.
- Collaborated with external organizations to coordinate volunteer participation in community events.
- Monitored and evaluated volunteer performance to recognize achievements and identify areas for improvement.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
- Utilized social media and other digital tools to recruit volunteers and promote volunteer opportunities.
- Liaised with department heads to assess volunteer needs and align resources effectively.
- Led volunteer committee meetings to facilitate communication and collaboration among volunteers.
- Created volunteer position descriptions to match organizational needs with volunteer skills and interests.
Volunteer and Community Outreach Coordinator
Longleaf Hospice
Tucker , Georgia
2018.10 - 2023.09
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Compiled reports on volunteer activities and accomplishments.
- Coordinated logistics for special events, such as conferences or workshops.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Served as an ambassador for the organization at community outreach events.
- Researched best practices in volunteer management techniques from other organizations.
- Led group discussions about current issues related to volunteering within the community.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Managed social media accounts associated with the organization's mission statement.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Developed and implemented fundraising approaches to raise money for cause.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained accurate records and documented client data in company databases.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Developed and implemented community outreach strategies to increase awareness of programs and services.
- Organized and facilitated events such as workshops, seminars, forums, and conferences to engage stakeholders.
- Cultivated relationships with local organizations to increase visibility in the community.
- Coordinated volunteer activities and initiatives to promote program objectives.
- Created content for newsletters, brochures, websites, press releases, and other promotional materials.
- Developed evaluation criteria for measuring effectiveness of outreach efforts.
- Researched current trends in the field of community outreach in order to identify best practices.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Advised senior management on strategic approaches for improving access to services within communities served.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Recruited, trained and oversaw organizational volunteers.
- Organized community outreach programs to drive awareness of initiatives.
- Provided individuals and families with information and resources to connect with available programs.
- Developed and implemented programs to fill different community needs.
- Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
- Developed and coordinated program, meeting schedules, and volunteer recruitment.
- Gave presentations at public gatherings, community events and school meetings.
Client Communications Manager
Jim Ellis Mazda Of Marietta
Marietta , Georgia
2016.03 - 2018.10
- Developed and implemented comprehensive communications strategies to increase public awareness of the organization's mission, services, and events.
- Created content for various media including press releases, website copy, newsletters, brochures, and email campaigns.
- Organized promotional activities such as press conferences, interviews with key stakeholders, and special events.
- Analyzed web traffic data to measure effectiveness of campaigns and adjust strategies accordingly.
- Responded promptly to inquiries from customers or other stakeholders regarding company policies or activities.
- Produced monthly analytics reports detailing progress towards goals set by departmental leadership.
- Tracked performance metrics related to communications efforts including website visits, clicks, impressions, conversions.
- Provided training and coaching to employees to ensure they are meeting quality standards.
- Provided training and coaching to new associates on product knowledge and customer service techniques.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Managed customer accounts using CRM software tools.
- Generated reports to track customer satisfaction levels.
- Developed and executed email marketing strategies, increasing customer engagement rates by significant percentages.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Marketing
DeVry University
Downers Grove, ILSkills
- Collaboration
- Volunteer Accreditation
- Volunteer Recruitment
- Fundraising expertise
- Interpersonal communication skills
- Volunteer needs assessments
- Motivation and Encouragement
- Networking and relationship building
- Social Media
- Community Outreach
- Volunteer Coordination
- Mission-oriented
- Volunteer Scheduling
- Program Management
- Delegation and Supervision
- Volunteer evaluations
- Scheduling
- Volunteer engagement
- Marketing strategy
- File and Records Management
- Volunteer training
- Marketing
- Mentoring
- Department management
- Client Relationship Management
- Relationship Building
- Diversity and Inclusion
Timeline
Volunteer Program Manager
Gwinnett County Public Library
2023.09 - Current
Volunteer and Community Outreach Coordinator
Longleaf Hospice
2018.10 - 2023.09
Client Communications Manager
Jim Ellis Mazda Of Marietta
2016.03 - 2018.10
Marketing
DeVry University
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