Open To Work
Terry Pudvay
Supply Chain Manager
Murfreesboro,TN
Summary
Qualified Senior Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Senior Manager - Customer Operations
Penske
01.2023 - 01.2024
- Remote leadership of the Logistics Operations, Transportation Procurement and Continuous Improvement functions. With Responsibilities for the First, Middle, and Final Mile, including Reverse Logistics with warehouse operations.
- Established key performance indicators to measure success and drive continuous improvement initiatives.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to optimize supply chain management and reduce costs.
- Mentored junior managers, fostering professional development and leadership skills within the team.
Senior Manager - Customer Operations
Penske
01.2017 - 01.2023
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- A dedicated customer operations that include an on-site logistics team embedded within the customers Control Tower – responsible for order creation, shipment visibility, and final mile delivery for both domestic and international suppliers and customers.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
Senior LLP Manager - Penske Center of Excellence (COE)
Penske
01.2015 - 01.2017
- Designed and implemented an enterprise solution to manage multi-client operations center. This was a significant effort involving multiple internal stakeholders to ensure all business processes were represented and aligned.
- Coordinated logistics and resource allocation for multiple projects simultaneously.
- Analyzed performance metrics to identify areas for operational enhancement.
- Led cross-functional teams in achieving strategic objectives and goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor - Business Administration
Cleary University
Ann Arbor, MISkills
- Customer service
- Relationship building
- Operations management
- Strategic planning
- Cross-departmental collaboration
- Data-driven decision making
- Process improvement
- Conflict resolution
- Proficient in Blue Yonder transportation management software
Timeline
Senior Manager - Customer Operations
Penske
01.2023 - 01.2024
Senior Manager - Customer Operations
Penske
01.2017 - 01.2023
Senior LLP Manager - Penske Center of Excellence (COE)
Penske
01.2015 - 01.2017
Bachelor - Business Administration
Cleary University