Summary
Overview
Work History
Education
Skills
Timeline
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Terry RAMPERSAUD

South Richmond Hill

Summary

Dynamic Operations Manager with a proven track record at ERMC Aviation LLC, excelling in customer service and operational efficiency. Expert in team leadership and safety compliance, successfully enhancing service delivery and productivity. Skilled in employee training and performance monitoring, fostering a culture of excellence and engagement.

Overview

26
26
years of professional experience

Work History

Operations Manager

ERMC Aviation LLC
Jamaica
12.2019 - Current
  • Directed Airport Customer Experience Specialist program, achieving gold standard in customer service.
  • Managed budgets and accounts, streamlining scheduling to boost productivity initiatives.
  • Ensured compliance with safety regulations, maintaining a safe and secure work environment.
  • Recruited, interviewed, and hired customer experience representatives to enhance service delivery.
  • Oversaw training and inventory control, optimizing staff scheduling for operational efficiency.
  • Submitted daily operational reports on terminal activity to senior airport management for review.
  • Monitored adherence to quality assurance practices to ensure positive customer interactions.
  • Conducted unannounced personnel inspections, observed performance, ensuring performance standards were adhered to.

Assistant Manager

Gateway Group One Customer Care Program
Flushing
06.2005 - 12.2019
  • Assisted Program Manager in daily operations and project execution.
  • Maintained accurate records of employee performance, attendance, and leave requests.
  • Documented disciplinary actions to ensure compliance with company policies.
  • Prepared payroll using Valiant Payroll System for timely processing.
  • Performed administrative tasks such as invoicing, scheduling, and record keeping.
  • Interviewed new hires and provided them with the necessary training and development.

Manager

Caribbean Splash Restaurant & Bar
Schenectady
08.2004 - 05.2005
  • Hired and trained staff on safe food preparation practices to ensure compliance.
  • Created innovative menu items for holidays and special occasions, enhancing guest experiences.
  • Processed cash and card transactions efficiently using POS systems.
  • Provided table service during peak hours to support team operations.

Custom Woodworker

Rialto Furniture
Brooklyn
05.1999 - 08.2004
  • Machined and assembled parts according to customer-provided blueprints and sketches.
  • Installed finished cabinetry into office and residential spaces.
  • Inspect and replace damaged or defective parts or components.
  • Operated power tools such as saws, drills and sanders.

Education

High School Diploma -

North Brooklyn Development Corp
Brooklyn, NY
05-2001

Skills

  • Customer service
  • Contract administration
  • Effective communication
  • Team building/leadership
  • Safety compliance
  • Employee training
  • Employee engagement
  • Inventory management
  • Performance monitoring
  • Operational efficiency

Timeline

Operations Manager

ERMC Aviation LLC
12.2019 - Current

Assistant Manager

Gateway Group One Customer Care Program
06.2005 - 12.2019

Manager

Caribbean Splash Restaurant & Bar
08.2004 - 05.2005

Custom Woodworker

Rialto Furniture
05.1999 - 08.2004

High School Diploma -

North Brooklyn Development Corp

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Terry RAMPERSAUD