Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Terry Rayborn

Terry Rayborn

Terrell,Texas

Summary

Hardworking Certified Technician dedicated to customer satisfaction and reliable in completing skilled work. Improves vehicle safety and performance by looking for and investigating unexpected problems. Thorough in completing repair and maintenance work. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Commercial Tire Technician

J.S. Helwig & Son
Terrell, TX
03.2020 - 05.2023
  • Reported any discrepancies found while servicing commercial vehicles to management.
  • Diagnosed mechanical issues with tires and wheels by conducting visual inspections of treads, sidewalls, rims.
  • Identified and replaced worn tires and related components, optimizing safety.
  • Located and repaired punctures in tires, applied patches or advised on replacement for severely damaged rubber.
  • Monitored inventory levels of parts and supplies needed for repairs.
  • Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.
  • Used rubber cement to glue tire patches over ruptures in tire casings.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
  • Collaborated with team members to fulfill sales and service requests.
  • Maintained inventory by loading and unloading tire shipments.
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Inspected tire casings for defects holes and tears to determine needed repairs.
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Maintained accurate records of all work performed including parts used, labor time spent.
  • Managed safe vehicle raising and lowering using hydraulic jacks.
  • Ensured that all necessary safety precautions were taken when working with heavy machinery or hazardous materials.
  • Upheld record accuracy by using work order reporting system.
  • Counterweighted rims with consistent commendation for quality and efficiency.
  • Built relationships with customers by providing excellent customer service in a timely manner.
  • Checked air pressure levels in all tires for optimal performance and fuel efficiency.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Repaired punctures and other damages to the tire surface caused by driving over potholes or debris on the road.
  • Removed and remounted wheels onto different types of vehicles.`
  • Removed and remounted wheels onto different types of vehicles.
  • Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
  • Instructed customers on how to properly maintain their vehicle's tires between services.
  • Diagnosed and repaired tire and rim issues.
  • Helped mechanics complete oil changes, parts replacements and other repair or maintenance actions.
  • Tested wheel balance after installation to guarantee even weight distribution.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
  • Performed minor repairs such as patching small holes in the tire walls or repairing valve stems as needed.
  • Performed tire rotations, mounts and balancing on vehicles.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Provided technical advice to customers about their commercial vehicle's tire requirements.
  • Inflated tires correctly based on identified size and ply.
  • Unbolted and removed wheels from vehicles with lug wrenches or other hand or power tools.
  • Inspected, repaired and replaced tires on commercial vehicles using specialized tools and equipment.
  • Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.
  • Removed old tires from commercial vehicles using special lifting equipment.
  • Cleaned wheels before installing new tires to ensure a secure fitment.
  • Inspected and prepared wheel drums and rims for reassembly.
  • Evaluated brake systems and installed or repaired pads and drums for optimal performance.
  • Planned work and determined appropriate tools and equipment.
  • Identified potential problems related to brakes, suspension systems or drivetrains during routine inspections.
  • Adhered strictly to company procedures regarding safety protocols at all times.
  • Installed new tires onto wheels for both single axle and dual axle trucks according to manufacturer specifications.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Roofing Crew Supervisor

ABC ROOFING & SHEETMETAL
Greenville, TX
10.2019 - 03.2020
  • Supervised and coordinated activities of workers engaged in roofing operations, such as installation, repair and maintenance of roofs.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Ordered supplies needed for roofing projects from vendors or suppliers.
  • Inspected completed work to ensure conformance with specifications and adherence to standard codes.
  • Created work crew schedules and delegated assignments.
  • Prepared and planned worksites to help jobs run smoothly.
  • Obtained specifications and directed work for construction crews.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Delegated duties to employees based on skillset.
  • Led extensive safety training to reduce workplace accidents by 100%.
  • Reported project progress, site problems and labor status to supervisors.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Provided safety instruction to crew members on proper use of tools, equipment and materials.
  • Evaluated job performance of crew members, providing feedback, coaching and corrective action when necessary.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Kept production team moving forward for progress in daily site operations.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Maintained records related to labor costs, material usage and other job-related expenses.
  • Resolved customer complaints regarding quality of service in a timely manner.
  • Assigned tasks to personnel according to their skills and abilities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Rental Coordinator

Landmark Equipment
McKinney, TX
10.2018 - 10.2019
  • Collected payment by processing credit card transactions.
  • Responded promptly to inquiries regarding availability of rental units or services.
  • Prepared invoices for each completed transaction and collected payments from customers.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Verified customer identity and credit worthiness prior to approving rental requests.
  • Scheduled preventative maintenance for all rented equipment as needed.
  • Ensured compliance with local laws, regulations, and safety standards for rentals.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Prepared and submitted reports to supervisor.
  • Updated and maintained rental agreement files and documents.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Organized inventory of available rental units by type, size, condition.
  • Assisted customers in selecting appropriate rental options based on their needs.
  • Resolved customer complaints or disputes related to rentals in a professional manner.
  • Inspected rented equipment upon return for any damages or missing items.
  • Answered telephones to assist customers and resolve issues.
  • Advised management on ways to improve efficiency of the rental operations.
  • Provided exceptional customer service to ensure satisfaction with rental services.
  • Monitored daily rental schedules and ensured timely delivery of products and services.
  • Maintained accurate records of all rental transactions in the company database.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Processed applications for potential renters in accordance with company policies.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Field Surveyor

BG&A SURVEYING
Quinlan, TX
05.2017 - 10.2018
  • Conducted research to determine the best methods for surveying a given area.
  • Verified accuracy of survey data by comparing with previous surveys or original plans.
  • Recorded measurements of distances, angles and elevations at each surveyed location.
  • Analyzed survey objectives and specifications in order to plan work procedures.
  • Assisted in establishing horizontal and vertical control networks using differential leveling techniques.
  • Reviewed field survey data using calculator, computer and GPS equipment.
  • Visited job sites regularly to monitor progress of survey activities.
  • Gathered information about existing structures such as roads, buildings and utilities for use in topographical surveys.
  • Ensured that safety protocols were adhered to during all fieldwork operations.
  • Operated surveying instruments such as total stations, levels, transits, theodolites and GPS receivers.
  • Completed assessments, measuring boundaries and notable landmarks.
  • Documented survey findings and prepared detailed reports and plats.
  • Calculated height, depth, property lines, and other characteristics of terrain.
  • Prepared charts, plots, maps and records to support survey-related data.
  • Verified accuracy of survey measurements and calculations conducted at survey sites.
  • Collaborated with project team members to ensure accurate completion of all tasks.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Certified Technician

LANDMARK EQUIPMENT
McKinney, TX
06.2016 - 05.2017
  • Used power and hand tools to assemble and align component parts.
  • Used bolts, rivets and screws to fasten parts.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Kept records of parts and equipment used in projects to update inventory.
  • Utilized hand tools and epoxy to safely splice cables.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed aftermarket accessories such as lift kits, trailer hitches.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Kept detailed records of all maintenance activities performed on vehicles.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Performed preventive maintenance tasks, such as oil changes and tire rotations, on vehicles.
  • Researched technical service bulletins to find solutions to repair issues.
  • Inspected and validated repairs before delivery.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Operated various diagnostic tools to determine repair plans.
  • Analyzed customer complaints and identified root cause of problems.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Maintained a clean and organized workspace in order to efficiently complete repairs in a timely manner.
  • Adjusted steering mechanisms for optimal performance and alignment accuracy.
  • Diagnosed complex mechanical issues using specialized diagnostic equipment.
  • Repaired vehicle components according to manufacturer specifications.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Performed scheduled inspections to identify potential issues before they arose.
  • Prepared products for customers by performing calibrations, inspections and adjustments.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Replaced worn or defective parts with new components or rebuilt parts.
  • Tested electrical systems including wiring harnesses, relays, switches, and sensors.
  • Hooked up wiring, tubes and cables per specifications.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Installed new components or replaced defective parts to restore functionality.
  • Inspected brake systems for proper operation and safety compliance.
  • Restored product condition using proven techniques.
  • Completed scheduled appointments on time to drive quality service.
  • Documented all completed repairs according to company policies.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Followed safety practices to safeguard against injury and damage to property.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Conducted thorough post-repair test drives for quality assurance purposes.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.

Education

CERTIFIED TECHNICIAN - Mechanics And Repairers

TAKEUCHI
Milwaukee, WI
03.2017

CERTIFIED TECHNICIAN - Mechanics And Repairers

NEW HOLLAND
GEORGIA
02.2017

Sany Certified Technician - Mechanics And Repairers

Sany
Georgia
11.2016

GED -

WYNDHAM
TEXAS
11.1989

Skills

  • Tire Balancing
  • Parts Lubrication
  • Tire Mounting
  • Troubleshooting Abilities
  • Maintenance Management
  • Rotation and Balancing
  • Oil Changes
  • Brake Repairs
  • Fluid Checks
  • Machinery Operation
  • Facility Cleaning
  • Customer Service
  • Equipment Maintenance
  • Roadside Assistance
  • Automotive Maintenance
  • Tire Damage Assessment
  • Power Tool Operation
  • Safe Vehicle Lifting
  • Needs Assessment
  • Puncture Repair
  • Valve Stem Replacement
  • Equipment Inspection
  • Battery Replacement
  • Air Filter Replacement
  • Preventive Maintenance
  • Invoice Generation
  • Inventory Maintenance
  • Tire Casing Inspections
  • Service Reports
  • Wheel Counterweight Determination
  • Hand and Power Tool Operation
  • Proper Tire Inflation
  • Heavy Lifting
  • Basic Machine Operation
  • Company Procedure Adherence
  • Customer Inquiry and Response
  • Issue Resolution
  • Service Estimates
  • Wheel Removal
  • Order Management
  • Workload Management
  • Staff Supervision
  • Puncture Sealing
  • Warranty Processes
  • Staff Training
  • Relationship Building
  • Tire Rotations
  • Hydraulic Jacks
  • Vehicle Wheel Mounting
  • Equipment Setup
  • Work Order Assessment
  • Emergency Repairs
  • Battery Checks
  • Decision-Making
  • Tire Rotation
  • Commercial Repairs
  • Tire Sensor Resets
  • Debris Management
  • Tire Reassembly
  • Safety Protocols

References

References available upon request.

Timeline

Commercial Tire Technician

J.S. Helwig & Son
03.2020 - 05.2023

Roofing Crew Supervisor

ABC ROOFING & SHEETMETAL
10.2019 - 03.2020

Rental Coordinator

Landmark Equipment
10.2018 - 10.2019

Field Surveyor

BG&A SURVEYING
05.2017 - 10.2018

Certified Technician

LANDMARK EQUIPMENT
06.2016 - 05.2017

CERTIFIED TECHNICIAN - Mechanics And Repairers

TAKEUCHI

CERTIFIED TECHNICIAN - Mechanics And Repairers

NEW HOLLAND

Sany Certified Technician - Mechanics And Repairers

Sany

GED -

WYNDHAM

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