Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Rund

Allen,TX

Summary

  • Resourceful Specialist offering expertise in problem-solving, data analysis and customer service.
  • Adept at quickly learning new technologies and processes for driving success.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure new position.
  • Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience

Work History

Specialist II

Windstream
09.2006 - Current
  • The customer calls or emails in the issues they are experiencing and I am responsible for the prompt resolution of the issue.
  • Coordinate the dispatch of local technical service personnel to address issues that require a technician to be onsite.
  • Support remotely various models and makes of phone systems and network configurations.
  • Solve hardware, software, and configuration issues the customer is experiencing. I have worked on Samsung, Allworx, and now Windstream phone systems.
  • Increased responsibility during my tensure including solving the more complex issues as well as a higher volume of issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Handled customer inquiries and suggestions courteously and professionally.

Tech Support Eng.

Avaya
06.1997 - 02.2006
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • - Provided Tier III supoport for Avaya Modular Messaging voice mail systems on Windows 2000 and Linuys servers.
  • Resolved issues ranging from remote modem/telnet connectivity and user related errors to digital and analog voice mail networking problems.
  • Managed complex, customer cases through to resolution while ensuring customer satisfaction and attainment of client SLAs.
  • Supported Business Partners and customers on needs ranging from an initial installation through ongoing operational support.
  • Solved remote and customer premise integration problems.

Production Test Technician III

InteCom
10.1984 - 04.1997
  • Troubleshot Printed Circuit Boards to component level; repaired to restore full functionality
  • Utilized logic analyzers, storage scopes, and company specific test equipment
  • Learned new technology such as integrated circuits and oscilloscopes

Education

No Degree - Electronics

Collin County Community College District
Plano, TX
05.1990

Associate of Electronics - Electronics

DeVry Institute of Technoly
Irving, TX
06.1984

Skills

  • Cisco Certified Network Administrator (CCNA)
  • Computing Technology INdustry Association Network

Timeline

Specialist II

Windstream
09.2006 - Current

Tech Support Eng.

Avaya
06.1997 - 02.2006

Production Test Technician III

InteCom
10.1984 - 04.1997

No Degree - Electronics

Collin County Community College District

Associate of Electronics - Electronics

DeVry Institute of Technoly

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Terry Rund