Terry Sear
Youngstown,OH
Summary
Results-driven Area Coach with 20+ years of experience in restaurant operations, multi-unit leadership, and team development. Skilled in staffing, labor management, inventory control, and compliance audits. Focused on building strong managers, improving performance, and maintaining safe, efficient restaurants.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Area Coach
Charterfoods aba Taco Bell
Youngstown, Ohio
03.2018 - Current
- Assessed labor scheduling and staffing needs for each location to optimize workforce allocation.
- Collaborated with district leaders on performance and process improvements
- Reviewed inventory management practices to ensure compliance with standards and effective ordering across restaurants.
- Conducted regular audits to verify compliance with company regulations and safety protocols.
- Monitored food safety and cleanliness standards during inspections. food safety, cleanliness, and brand compliance procedures.
- Supported daily operations across Charter Foods Taco Bell restaurant locations.
- Assisted with recruiting efforts by screening resumes, interviewing candidates, and making hiring decisions.
Multi Unit Manager
Dunkin' Donuts
Youngstown, Ohio
07.2012 - 03.2018
- Managed daily operations across Dunkin' Donuts multi-unit locations.
- Coached store managers on staffing, service, and team performance.
- Monitored labor, scheduling, and payroll for Dunkin' Donuts stores.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Oversaw inventory ordering, product controls, and vendor coordination.
- Enforced food safety, cleanliness, and brand standards.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Resolved customer concerns and supported store-level issue handling.
Store Manager
McDonald's Restaurant
Youngstown, Ohio
05.1995 - 07.2012
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory and ordered supplies through McDonald's systems.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Supervised cash handling and deposit procedures during shifts.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Mentored team members to support development and improve performance outcomes.
- Recruited, coached, and evaluated crew performance and conduct.
- Recruited and trained new employees in customer service protocols.
- Trained team members on food safety and guest service standards.
- Delivered exceptional customer service by addressing concerns and resolving issues promptly.
- Resolved guest concerns and supported drive-thru service flow.
- Monitored service quality to ensure high customer satisfaction levels.
- Provided regular feedback to staff to improve performance and operational effectiveness.
- Enforced cleanliness, sanitation, and kitchen safety requirements.
Education
High School Diploma -
Cordova Sr High
Sacramento, CA06-1987
Skills
- Food safety auditing
- Brand compliance
- Inventory control
- Labor scheduling
- Performance metrics
- Multi-unit operations
- Team coaching
Certification
- Serv safe Proctor
- graduated from Mcdonalds University
Timeline
Area Coach
Charterfoods aba Taco Bell
03.2018 - Current
Multi Unit Manager
Dunkin' Donuts
07.2012 - 03.2018
Store Manager
McDonald's Restaurant
05.1995 - 07.2012
High School Diploma -
Cordova Sr High