Terry Shoup
General Manager
Seward,PA
Summary
Retail Executive Retail executive with high volume single unit and 7 years multi unit management experience Responsible for fourteen locations with full sales of over $100 million in revenue with profit and loss accountability for the market Expertise in all areas of retail including sales, merchandising, training, and operations Proven track record of building top performing teams and achieving best in class results on a consistent basis Computer skills include Microsoft Office including Word, Excel, Power point, Outlook and many other programs used to analyze and improve business results Proficient in conducting meetings and training to large groups
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
23
23
years of professional experience
Work History
General Manager
Best Buy
01.2017 - 01.2025
- Managed $25 million dollar location multi channel revenue with full profit and loss accountability
- Oversaw leadership team and 60 hourly associates
- Responsible for all hiring and direction for sales advisors
- Directed all merchandising and operational processes to comply to company standards
- Served as Operational Specialty coach for three locations with State College micro market
Market Manager Technology Services
Sam's Club
01.2010 - 01.2017
- Managed all operations of fourteen locations overseeing sales, merchandising, and training for seventeen categories within consumer electronics and wireless with sales exceeding $100 million in revenue. Trained management on focus categories to drive sales improvements.
- Finished among leaders in company in overall sales revenue in 2016 and led Northeast division for two prior years in sales performance
- Won company sales contest for top sales during holiday key company events for 2014-2015
- Assigned to cover Baltimore/DC market due to difficulty of the market and complexity of a metro area with unique challenges that required my background and expertise
- Developed and led training to help promote four assistant managers to next level and six hourly team leaders into management positions in 2015
- Responsible for leading pilot projects including new associate training programs and new company platform for wireless sales department processes
General Manager
Circuit City Stores
11.2001 - 03.2010
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Store Manager
Dicks Sporting Goods
01.2009 - 01.2010
- Managed location with over $20 million in revenue while overseeing four salaried managers and up to seventy hourly associates. Supervised all merchandising and operations as well as full responsibility for profit of location. Worked as liaison with corporate office to do company tests for new merchandising and operational pilot programs.
- Successfully worked with home office to plan and implement new processes and procedures for merchandise resets and well as new program for improved apparel processes for the entire company
Education
Associates Degree - Business Management
Cambria-Rowe Business College
Johnstown, PASkills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Staff supervision
Operations oversight
Schedule management
P&L management
Staff training/development
Sales expertise
Problem resolution
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Finished 19th in Quarter 1 and 40th in Quarter 2 this year on company based KPI scorecard out of 993 store locations
- Achieved top company results in customer service data both in NPS and five star customer reviews
- Consistently led market place in lowest turnover and top employee internal surveys
Affiliations
Affiliations-Toys for Tots, MS Foundation, Make A Wish, Give Kids the World Foundation
Timeline
General Manager
Best Buy
01.2017 - 01.2025
Market Manager Technology Services
Sam's Club
01.2010 - 01.2017
Store Manager
Dicks Sporting Goods
01.2009 - 01.2010
General Manager
Circuit City Stores
11.2001 - 03.2010
Associates Degree - Business Management
Cambria-Rowe Business College
AREAS OF EXPERTISE
- Recruiting and hiring management staff and managing direct reports at both salaried and hourly levels
- Conducting performance reviews and evaluations
- Teaching staff how to engage to promote offers and obtain higher sales
- Educating sales associates and teaching soft and hard selling techniques
- Merchandising to specific customer buying trends for improved sales
- Improving sales to exceed plans
- Analyzing business results to make plans for improvement
- Opening new departments and businesses as well as increasing size
- Planning and executing special events and opening new locations from start up
- Providing best practices to team for driving item and category sales
- Inventory management and control processes
- Reducing shrinkage and increasing operational efficiencies
- Determining merchandising and presentation standards
- Simplifying complex strategies to direct reports for implementation
- Training team on new programs
- Scheduling personnel to meet business needs and trends
- Vendor partnership development to target business improvement
- Presentation skills to large or small groups