Summary
Overview
Work History
Skills
Timeline
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Terry Shumate

Gray,KY

Summary

Dynamic Department Manager with a proven track record at Kentucky Outdoorsman, excelling in team leadership and customer service. Successfully implemented inventory management systems, enhancing stock efficiency and reducing waste. Recognized for fostering collaboration and driving operational improvements, resulting in increased customer satisfaction and team productivity.

Overview

36
36
years of professional experience

Work History

Department Manager

Kentucky Outdoorsman
10.2004 - 08.2025

I was responsible for the daily operations in the archery dept and the fishing dept along with the hunting dept that included ordering ,stock balance , merchandising , customer service , returns , shipping returns back to the manufacturer i was self directed .

  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Led cross-functional teams in strategic planning initiatives to drive growth.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Oversaw daily operations to enhance team efficiency and productivity.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.

Assistant Manager

Dave and Rexs Outdoorworld
06.1994 - 10.2004
  • Led team in achieving operational efficiency and enhancing customer satisfaction.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Department Manager

Kmart
07.1989 - 06.1994
  • Led daily operations to maintain inventory accuracy and optimize product availability.
  • Developed performance metrics to evaluate team effectiveness and drive continuous improvement efforts.
  • Facilitated regular staff meetings to communicate updates, address concerns, and foster collaboration.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision

Timeline

Department Manager

Kentucky Outdoorsman
10.2004 - 08.2025

Assistant Manager

Dave and Rexs Outdoorworld
06.1994 - 10.2004

Department Manager

Kmart
07.1989 - 06.1994