Scott Smead
Springfield,VT
Summary
At Joe's Family Car Care, I excelled as a Service/Parts Manager, leveraging my problem-solving skills and positive attitude to enhance customer satisfaction significantly. I led a team to improve service quality, streamline operations, and foster trust through exceptional service and communication. My expertise in vendor relations and team leadership drove operational excellence and customer loyalty.
Qualified service writer with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Service Manager/ Parts Manager
Joes's Family Car Care
07.2012 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
High School Diploma -
Springfield High School
Springfield, VT06-1988
Skills
- Positive attitude
- Invoice processing
- Team leadership
- Ordering parts
- Problem-solving
- Improving customer satisfaction
- Multitasking and organization
- Stock management
- Customer service
- Vendor relations
- Critical thinking
- Reliable and responsible
Timeline
Service Manager/ Parts Manager
Joes's Family Car Care
07.2012 - Current
High School Diploma -
Springfield High School
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