Terry Smith
Eight Mile,AL
Summary
Dynamic and results-oriented professional with a distinguished career at Honeywell UOP and the United States Air Force Reserve. Excelled in roles requiring critical thinking, multitasking, and exceptional communication. Proven track record in improving customer satisfaction and streamlining operations. Skilled in MS Office and adept at fostering team collaboration. Recognized for innovative solutions and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
First Sergeant
United States Air Force Reserve
Biloxi, MS
03.2021 - Current
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Research and Development Technician
Honeywell UOP
Chickasaw, AL
05.2014 - Current
- Assisted in the design and development of new products through research, testing, and analysis.
- Performed troubleshooting on existing products to identify potential improvements.
- Coordinated with other departments to ensure quality control standards were met throughout the product life cycle.
- Developed procedures for validating product performance and reliability.
- Evaluated prototypes and suggested modifications as needed.
- Prepared technical presentations summarizing findings from research projects.
- Maintained laboratory equipment used in research activities according to safety protocols.
Transportation Supervisor
United States Air Force Reserve
Biloxi, MS
06.2005 - 03.2021
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Developed and implemented policies for efficient use of resources and improved customer service delivery.
- Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
- Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
Production Technician
Honeywell UOP
Chickasaw, AL
02.2008 - 05.2014
- Assisted in the set-up and operation of production equipment.
- Performed quality control checks on products to ensure compliance with standards.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Provided technical support for troubleshooting issues related to production machinery.
- Trained new personnel in operating procedures for various pieces of production equipment.
Education
MBA - Business Administration
Auburn University
Auburn, AL05-2026
Bachelor of Arts - Organizational Leadership
University of Arizona
Tucson, AZ05-2022
Associate of Science - Management
Community College of The Air Force
Montgomery, AL05-2019
Skills
- MS Office
- Task Prioritization
- Analytical
- PPE Compliance
- Multitasking
- Critical Thinking
- Decision-Making
- Excellent Communication
Certification
- Six Sigma Green Belt
- 360 Leadership
- SHRM Organizational Change
- SHRM Human Resource Management
Affiliations
- Coaching Little League Football
- Spending Time with Family
- Restoring Classic Cars
Accomplishments
- Air Force Lindbergh Team Award
Timeline
First Sergeant
United States Air Force Reserve
03.2021 - Current
Research and Development Technician
Honeywell UOP
05.2014 - Current
Production Technician
Honeywell UOP
02.2008 - 05.2014
Transportation Supervisor
United States Air Force Reserve
06.2005 - 03.2021
MBA - Business Administration
Auburn University
Bachelor of Arts - Organizational Leadership
University of Arizona
Associate of Science - Management
Community College of The Air Force
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