Terry Smith
Rossville,MI
Summary
Experienced in driving operational efficiency and customer satisfaction. Known for resolving issues promptly and fostering positive dining experiences. Ready to leverage expertise in team management and inventory control to enhance restaurant success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Abuelo's Restaurant
05.2025 - Current
- Managed daily restaurant operations to ensure high-quality service and customer satisfaction.
- Trained and supervised staff on menu offerings and service standards to enhance performance.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Implemented health and safety protocols, ensuring compliance with regulations and enhancing workplace safety.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Collaborated with kitchen staff to optimize food preparation processes for improved service speed.
General Manager
Abuelo's Restaurant
09.2011 - 05.2025
- Directed daily operations to ensure efficiency and high-quality service delivery.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Developed and monitored budgets, controlling costs to maximize profitability.
- Established operational procedures that improved service speed and accuracy.
- Coordinated inventory management processes, ensuring optimal stock levels and reducing waste.
- Analyzed customer feedback to identify areas for improvement in service offerings.
Culinary Manager
Romano's Macaroni Grill
03.2008 - 09.2011
- Oversaw daily kitchen operations to ensure adherence to culinary standards and quality.
- Developed and implemented training programs for kitchen staff, enhancing skill sets and efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Led menu development initiatives, incorporating seasonal ingredients to elevate customer experience.
- Established health and safety protocols, ensuring compliance with local regulations and promoting workplace safety.
- Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
- Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
- Scheduled kitchen staff of 15 people.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
General Manager
Fox & Hound Pub & Grill
08.2006 - 03.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
Associate of Applied Science - Accounting And Finance
Chattanooga State Technical Community College
Chattanooga, TNSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
- Serve Safe certified
Timeline
Restaurant Manager
Abuelo's Restaurant
05.2025 - Current
General Manager
Abuelo's Restaurant
09.2011 - 05.2025
Culinary Manager
Romano's Macaroni Grill
03.2008 - 09.2011
General Manager
Fox & Hound Pub & Grill
08.2006 - 03.2008
Associate of Applied Science - Accounting And Finance
Chattanooga State Technical Community College