Terry Southard
Concordia,KS
Summary
Accomplished Engineer Technician with a proven track record at NCR, enhancing product quality and reducing downtime through expert maintenance and troubleshooting. Skilled in system testing and a strong leader, demonstrated by training junior technicians and improving team performance. Excelled in customer support, ensuring project milestones were met within budget and on schedule.
Overview
27
27
years of professional experience
Work History
Engineer Technician
NCR
03.2019 - Current
- Enhanced product quality with thorough testing procedures and detailed documentation.
- Reduced equipment downtime by conducting regular maintenance and troubleshooting tasks.
- Provided technical expertise during customer meetings to clarify requirements, address concerns, or propose alternative solutions when necessary.
- Participated in root cause analysis investigations to identify issues contributing to equipment failures or process inefficiencies promptly.
- Trained junior technicians in proper procedures, enhancing overall team performance and skill levels.
- Coordinated with vendors to source high-quality components at competitive prices while maintaining strong supplier relationships.
- Performed work according to project schedules and high quality standards.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Assisted with installation, calibration and testing of engineering systems.
- Completed engineering projects and tasks within established timelines and budgets.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
Senior Master Technician
Blue Sky Satellite Service
03.2014 - 03.2019
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Mastered Type system and trained new employees on proper procedures.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Led installation and maintenance of satellite systems, ensuring seamless operation for clients.
- Trained and mentored junior technicians in technical troubleshooting and customer service skills.
- Developed strong product knowledge to assist customers in making informed purchasing decisions.
- Executed sales transactions efficiently, ensuring accuracy and customer satisfaction during checkout processes.
Welder
Sunflower Mfg
02.2009 - 02.2014
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Infantry Squad Leader
US Army
02.1999 - 02.2005
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
Education
General -
Grand Mesa Hight School
Collbran, CO02.1998
Skills
- System Testing
- Machine Operation
- Customer Support
- Hardware Installation
- Electrical Systems
- Software Programming
- Engineering principles
- Maintenance and repairs
- Strong leader
- Installation
- Microsoft Excel, Project, and Visio
- Product Inspections
- Technical specifications
- Equipment Calibration
- Technical Analysis
- Sales experience
Work Preference
Location Preference
RemoteTimeline
Engineer Technician
NCR
03.2019 - Current
Senior Master Technician
Blue Sky Satellite Service
03.2014 - 03.2019
Welder
Sunflower Mfg
02.2009 - 02.2014
Infantry Squad Leader
US Army
02.1999 - 02.2005
General -
Grand Mesa Hight School