Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Swan

Anderson,IN

Summary

Objective / Summary Seeking a position where time management skills and expertise in process efficiencies can be an asset to the organization. Self-driven and have a dedicated work ethic with a positive, easy-going attitude. Best assets are organizational skills and natural ability to communicate with co-workers and customers.

Overview

13
13
years of professional experience

Work History

Patient Service Coordinator /Erskine Rehab

Madison County
Anderson, IN
02.2024 - Current
  • Reconcile patient payments and units billed while adhering to HIPAA guidelines
  • Follow appropriate processes for Insurance Verification and/or benefits management
  • Obtain authorization and/or prior authorization for medical procedures and services
  • Maintain proactive communication and positive relationships with patients, providers, clinicians, and internal operational departments
  • Coordinate scheduling and appointments for patients, ensuring optimal utilization of resources and timely care delivery
  • Facilitate patient inquiries and concerns, providing prompt and accurate assistance or directing them to the appropriate channels
  • Collaborate with billing and coding teams to ensure accurate documentation and billing procedures
  • Assist in the resolution of insurance-related issues and disputes advocating for patients’ rights and coverage entitlements
  • Participate in training sessions and professional development activities to stay updated on industry regulations and best practices
  • Contribute to the development and implementation of process improvements to enhance efficiency and patient satisfaction within the organization.

Case Manager/Youth Career Service Advisor

Madison County OSY
Anderson
02.2020 - 12.2023
  • Counsel youth to establish goals and implement individual service strategies
  • Completes vouchers and vendor authorizations forms for payments on client's behalf
  • Guide participants based on aptitudes and interests in areas that result in gainful employment
  • Develop internships and work experience opportunities
  • Work with State or private agencies on special programs and training opportunities
  • Evaluate to determine appropriateness for eligibility and enrollment
  • Administers appropriate tests to youth to identify personal interests, aptitudes, as needed
  • Assess, plan, implement, monitor and evaluate actions required to meet client needs.

Eligibility Associate

Madison County Division Of Family Resources
Anderson
01.2016 - 01.2020
  • Performed a variety of administrative and clerical functions in a high-volume office
  • Work independently with little or no direct supervision
  • Interpret and explain information such as eligibility requirements, application details, payment methods for HC, and applicants' legal rights
  • Process applications to determine eligibility for state review
  • Review all interviews done by the State to assure accuracy and completion in a timely fashion
  • Answer phones and use the translation line to connect as a conference call
  • Answer applicants' questions about benefits and procedures.

Sales Associate

Target
Anderson
01.2015 - 01.2016
  • Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Reconciled daily cash receipts and deposits
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed transactions using a point-of-sale system.

Inventory Control Specialist/Sales

Family Christian Stores
Anderson
01.2011 - 01.2015
  • Receive and count stock items, and record data manually or using computer
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Coordinated customer service and resolved customer complaints
  • Pack and unpack items to be stocked on shelves and in the stockrooms
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors and home office.

Education

High School Diploma -

Lapel High School
Lapel
06.1986

Skills

  • Advisory Services
  • Services optimization
  • Student advisory
  • Career planning
  • Service Team Management
  • Client Services
  • Social services
  • Program Development
  • Staff Training

Timeline

Patient Service Coordinator /Erskine Rehab

Madison County
02.2024 - Current

Case Manager/Youth Career Service Advisor

Madison County OSY
02.2020 - 12.2023

Eligibility Associate

Madison County Division Of Family Resources
01.2016 - 01.2020

Sales Associate

Target
01.2015 - 01.2016

Inventory Control Specialist/Sales

Family Christian Stores
01.2011 - 01.2015

High School Diploma -

Lapel High School

Similar Profiles

CREATE PROFILE
Terry Swan