Summary
Overview
Work History
Education
Skills
employee of the moth
Timeline
Generic

Terry Sylva

Villa Rica,GA

Summary


Systematic CAP Team 2 Associate skillful in unloading freight from trailers onto pallets, organizing freight and stocking merchandise. Versatile and hardworking individual committed to providing high-quality customer care by identifying customer needs and helping customers with purchasing decisions. Collaborative team member possessing excellent decision-making and time management abilities.

Overview

3
3
years of professional experience

Work History

Crew Member Cook

McDonald's Restaurant
03.2024 - Current
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
  • Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.

CAP Team 2 Associate

Walmart
11.2023 - 03.2024
  • Collaborated with team members to complete tasks quickly, contributing to a well-maintained store environment.
  • Contributed to the achievement of store sales targets by ensuring timely restocking and maintaining a strong product knowledge base.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.

Crew Member Trainer

McDonald's Restaurant
02.2023 - 11.2023
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Provided coaching and mentoring to employees.

CSR

Pizza Hut
11.2021 - 02.2023
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.

Education

No Degree - Cyber Security

Kennesaw State University
Kennesaw, GA

Skills

  • Workstation setup
  • Grilling expertise
  • Stock rotation
  • Loading and unloading
  • Heavy lifting
  • Critical thinking
  • Active listening

employee of the moth

I showed relentless passion and care for the Mcdonald's restaurant and its employees, By being on time for work everyday, working without distraction, and staying later if need be. 

Timeline

Crew Member Cook

McDonald's Restaurant
03.2024 - Current

CAP Team 2 Associate

Walmart
11.2023 - 03.2024

Crew Member Trainer

McDonald's Restaurant
02.2023 - 11.2023

CSR

Pizza Hut
11.2021 - 02.2023

No Degree - Cyber Security

Kennesaw State University

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Terry Sylva