Terry Tavenier
St. Cloud,FL
Summary
Focused professional committed to motivating others and offering extensive knowledge in the construction trade, finding new territories and promoting product lines. Strong mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing new client base without sacrificing current customer relationships.
Overview
12
12
years of professional experience
Work History
Air compressor Field Service Tech II
Ring Power Cat
07.2022 - 08.2023
- Inspect, Service, Repair
- Monitored work performance and quality to maintain standards.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained schedule of up to 30 service calls.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Contributed to development, implementation, and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Locomotive Engineer
Canadian Pacific
10.2018 - 06.2022
- Safety Auditor, Union advisor, Hazmat training, Mining training
- Operated locomotives to transport freight and other materials.
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Operated automated systems to propel trains, add or remove cars and switch cars around to unload freight.
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Made decisions on safety and scheduling employees to support operational requirements.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
Air compressor Field Service Supervisor
Ring Power Cat
02.2018 - 10.2018
- Monitored work performance and quality to maintain standards.
- Reduced time to complete service calls and expertly retained key customers.
- Scheduled and oversaw maintenance, repair and installation activities.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Inside Sales Representative
Ring Power
11.2015 - 02.2018
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and exceed sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit accounts.
- Developed strategic relationships with existing customers and extend new clients.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lead Warehouse Associate
RING POWER
06.2014 - 10.2015
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
CSR / Sales
Ziegler Cat
11.2012 - 05.2014
- Parts Sales- Outside, Inventory, One on One Customer Interaction, Parts location, Recommendation of services/parts, Customer Service, Machine review and inspect (pre sale), Account activity management, Inventory Control, Locate Dealers for new product introduction, Design and distribute ads/flyers
Territory Sales Representative
KC NIELSEN LTD John Deere
03.2011 - 07.2013
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Technical Certificate - Diesel Technology
Technical Education Center-Osceola
Kissimmee, FLBusiness Tech Certificate - Business Education
Technical Education Center-Osceola
Kissimmee, FLTechnical Certificate - Fire Science
North Iowa Area Community College
Mason City, IAHigh School Diploma -
Osceola High School
Kissimmee, FL05.2006
Skills
- Individualized Service Plans
- Accurate Recordkeeping
- Rapport and Trust Building
- Resource Utilization
- Service Monitoring and Evaluation
- Notetaking and Documentation
- Team Leadership
- Goal Setting
- Policy and Procedure Writing
- Skilled Maintenance and Repair
- Corrective Action Implementation
- Decision-Making
Accomplishments
- Top Producer
- Customer Satisfaction Award
- Team Player Award
- 2nd year Sales Award
Timeline
Air compressor Field Service Tech II
Ring Power Cat
07.2022 - 08.2023
Locomotive Engineer
Canadian Pacific
10.2018 - 06.2022
Air compressor Field Service Supervisor
Ring Power Cat
02.2018 - 10.2018
Inside Sales Representative
Ring Power
11.2015 - 02.2018
Lead Warehouse Associate
RING POWER
06.2014 - 10.2015
CSR / Sales
Ziegler Cat
11.2012 - 05.2014
Territory Sales Representative
KC NIELSEN LTD John Deere
03.2011 - 07.2013
Technical Certificate - Diesel Technology
Technical Education Center-Osceola
Business Tech Certificate - Business Education
Technical Education Center-Osceola
Technical Certificate - Fire Science
North Iowa Area Community College
High School Diploma -
Osceola High School
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