Terry Taylor
Cary,NC
Summary
Accomplished Assistant Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees, and senior management. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Wendys International
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Human Resources Assistant
Target
09.2020 - 09.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Store Manager
Hot Topic Inc.
08.2018 - 09.2020
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Rotated merchandise and displays to feature new products and promotions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Onboarding new employees, including training, mentoring and new hire documentation
- Provided current employees options for additional training opportunities
- Drafted employee work schedules to fill coverage gaps
- Answered questions about store policies and concerns to support positive customer experiences
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Assisted Manager in interview process of prospective employees and provided feedback
- Conducted store inventories once per quarter
- Supervised associates by providing directions and instructions for stocking shelves, rotating stock, and receiving deliveries
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Supervised and evaluated staff of 10+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Monitored security and handled incidents calmly.
Front End Manager
Burlington
08.2014 - 11.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Maintained transaction security by verifying payment cards against identification
- Submitted reports to senior management to aid in business decision-making and planning
- Kept orderly and accurate accounting records by monitoring sales documentation
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Managed customer service duties by greeting over 400+ customers daily and informing customers about products.
Education
GED -
Princess Anne High School
Virginia Beach, VA01.2008
Skills
- Relationship building and management
- POS systems operations
- Order management
- Goals and performance
- Stock management
- Employee scheduling
- New-Hire Training
- Customer Relations
- Staff supervision
- Human Resource Policies
- Bank deposit procedures
- Accurate money handling
- Store displays
- Problem Solving/Conflict Resolution
- Order delivery practices
- Trained in performance and wage reviews
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Complaint resolution
- Food Service Background
- Adaptable
- Recruitment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Made top 10 of 800+ stores 2018 - 2020
- Supervised team of 40+ staff members.
- Completed Manager training program.
- Completed Human Resources training program
Timeline
Restaurant Manager
Wendys International
08.2023 - Current
Human Resources Assistant
Target
09.2020 - 09.2023
Store Manager
Hot Topic Inc.
08.2018 - 09.2020
Front End Manager
Burlington
08.2014 - 11.2018
GED -
Princess Anne High School