Terry Vargas
Archer,Florida
Summary
Dynamic and results-driven professional with extensive experience in customer support at Vacation Offer. Proven problem-solving skills and adept at data entry, enhancing customer satisfaction through effective issue resolution. Recognized for maintaining high service standards and optimizing operational efficiency in fast-paced environments. Committed to delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Vacation Offer
02.2024 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
General Laborer
Nancy Vargas
01.2023 - 01.2024
- Assisted 60 year old mother with managing her property.
- Responsible for grounds keep on a 3.5 Acre property.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Managed a 3.5 Acre property as a 22 year old to now.
- Responsible for the safety and feeding of 40 chickens , 10 ducks , 4 geese and 2 goats.
Donor Scheduler
Life South Community Blood Centers
11.2020 - 11.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Made 100 calls a day and scheduled 30 appointments a week to fill blood shortages in local communities.
Shift Leader
Jersey Mikes Subs
06.2018 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Responsible for cash drawer to have $200 in it before opening next day and to print transaction report for store owners.
Shift Leader
Burrito Famous
07.2016 - 07.2018
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Buchholz High School
Gainesville, FL06.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Vacation Offer
02.2024 - 05.2025
General Laborer
Nancy Vargas
01.2023 - 01.2024
Donor Scheduler
Life South Community Blood Centers
11.2020 - 11.2022
Shift Leader
Jersey Mikes Subs
06.2018 - 06.2020
Shift Leader
Burrito Famous
07.2016 - 07.2018
High School Diploma -
Buchholz High School
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