Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Terry Vickers

Acworth,GA

Summary

Solutions-driven Analyst with 7 years of experience streamlining processes and functionality to enhance company practices into cost-effective solutions. Seeking opportunities to use my analytical skills within a growing organization.

Overview

11
11
years of professional experience

Work History

Assistant Grocery Department Manager

The Kroger Co.
Acworth, GA
09.2022 - Current
  • Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
  • Monitored store performance metrics to ensure compliance with company standards.
  • Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
  • Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
  • Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
  • Analyzed data from sales reports to determine trends in customer buying habits and made changes accordingly.
  • Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Sr. Application Support Analyst Lead

Starr Companies - Starr Insurance Holdings
Atlanta, GA
02.2021 - 08.2022
  • Provided technical support to users, troubleshooting and resolving application issues.
  • Conducted root cause analysis of complex software problems and identified solutions.
  • Developed scripts for automating manual processes and improved system performance.
  • Participated in cross-functional teams for designing new applications or services.
  • Identified areas for improvement in existing systems by analyzing usage patterns.
  • Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
  • Supported internal and external user requests for technical intervention on software titles.
  • Trained staff and users to work with computer systems and programs.
  • Tested, maintained and monitored computer programs and systems.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Developed, documented and revised system design procedures and quality standards.
  • Developed and managed project plans while providing status updates to management.

Sr. Business Analyst

ABM Industries
Atlanta, GA
10.2013 - 02.2019
  • Developed business process models to identify and document customer requirements.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.
  • Gathered and organized data to analyze current industry trends.
  • Provided technical support for existing reports, dashboards or other tools.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Defined business requirements and reported them back to stakeholders.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Managed requirements traceability information and tracked requirements status throughout the project.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Facilitated design sessions with the implementation team to define the solution.
  • Documented test cases for validating system functionality against user requirements.
  • Performed root cause analysis to determine underlying issues in complex problems.

Education

Bachelor of Science - Business Administration

University of Phoenix
Marietta, Ga
05-2012

Associate of Applied Science - Management

Chattahoochee Technical College
Marietta, GA
12-2003

Skills

  • Shelf Stocking
  • Employee Scheduling
  • Merchandising Strategies
  • Training and mentoring
  • Product Merchandising
  • Workflow Planning
  • Quality Assurance
  • Requirements Gathering
  • Workflow Analysis
  • Business process improvement
  • Operations Analysis
  • Operational Reporting
  • Needs assessments
  • Project Management
  • User Acceptance Testing
  • Microsoft Office Suite
  • Product Management
  • Stakeholder Management
  • SAP
  • Software testing
  • Business Analysis
  • User Training
  • System Administration
  • Software Quality Assurance
  • Technical Support
  • Incident Management
  • Application implementation
  • IT support
  • End-user support

References

References available upon request.

Timeline

Assistant Grocery Department Manager

The Kroger Co.
09.2022 - Current

Sr. Application Support Analyst Lead

Starr Companies - Starr Insurance Holdings
02.2021 - 08.2022

Sr. Business Analyst

ABM Industries
10.2013 - 02.2019

Bachelor of Science - Business Administration

University of Phoenix

Associate of Applied Science - Management

Chattahoochee Technical College

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