Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Vincent

Broken Arrow,OK

Summary

Dynamic individual with 20+ years of hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions, focusing on optimizing processes and supporting team objectives and advancing organizational goals.

Overview

38
38
years of professional experience

Work History

Driver

DoorDash
10.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Producer

Platinum Supplemental Insurance Inc.
09.2024 - 10.2024

Solicited Health and Accident insurance product.

Courier Driver

U.S. Pack
11.2022 - 08.2024
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Medical Transporter

Business Delivery Systems Inc.
01.2016 - 11.2022
  • Demonstrated strong attention to detail while transporting radioactive medication in accordance with facility policies and procedures.
  • Improved patient satisfaction with prompt and courteous transport services.
  • Facilitated efficient communication between medical staff and patients, addressing any concerns or questions during the transport process.
  • Proactively identified potential hazards within transport areas, taking appropriate measures to mitigate risks to both patients and staff members.
  • Participated in continuing education opportunities as necessary to stay current with best practices in medical transportation.
  • Increased safety awareness among colleagues by promoting proper lifting techniques and body mechanics during medical transfers.

Driver

Lyft
01.2015 - 01.2016
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Manager of Operations

The Mother’s Heart Childcare Learning Center
09.2008 - 01.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Online Customer Support Agent

Delta Air Lines, Inc
06.1987 - 09.2008
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
  • Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
  • Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
  • Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.

Education

Bachelor of Science - Christian Studies

Dallas Baptist University
Dallas, TX
09.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Critical Thinking
  • Conflict Resolution
  • Reliability
  • Flexibility
  • Professionalism
  • Time management abilities
  • Communication Skills

Timeline

Driver

DoorDash
10.2024 - Current

Producer

Platinum Supplemental Insurance Inc.
09.2024 - 10.2024

Courier Driver

U.S. Pack
11.2022 - 08.2024

Medical Transporter

Business Delivery Systems Inc.
01.2016 - 11.2022

Driver

Lyft
01.2015 - 01.2016

Manager of Operations

The Mother’s Heart Childcare Learning Center
09.2008 - 01.2015

Online Customer Support Agent

Delta Air Lines, Inc
06.1987 - 09.2008

Bachelor of Science - Christian Studies

Dallas Baptist University
Terry Vincent