Terry Warren
Indianapolis,IN
Summary
With a proven track record at Mondelez International, I excel in transforming training programs and enhancing operational efficiencies through Lean Six Sigma methodologies. My expertise in developing engaging training materials and facilitating effective learning sessions, coupled with exceptional problem-solving skills, significantly boosts employee performance and process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Education & Training Coordinator
Mondelez International
Indianapolis, IN
01.2024 - Current
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
- Maintained accurate records of all trainings conducted.
Continuous Improvement Leader
Mondelez International
Indianapolis, IN
04.2023 - 01.2024
- Analyzed existing processes, identified opportunities for improvement and developed roadmaps to achieve desired outcomes.
- Created Standard Operating Procedures documents outlining best practices for various processes.
- Implemented Lean Six Sigma methodologies such as DMAIC, Kaizen, 5S. across the organization.
Processing Operator
Mondelez International
Indianapolis, IN
08.2021 - 03.2023
- Monitored processes and equipment performance, identified problems, and took corrective action as required.
- Set up machines for daily operations according to established procedures.
- Adjusted process parameters as needed to maintain quality levels.
- Ensured proper functioning of all machinery by performing regular maintenance tasks such as lubricating, cleaning, changing filters.
Insurance Customer Service Representative
Anthem
Indianapolis, IN
03.2018 - 08.2021
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis05-2008
Some College (No Degree) -
Indiana University Purdue University Indianapolis
Indianapolis, INSkills
- Training best practices
- Training material updates
- New hire on-boarding
- Training facilitation
Certification
- ISTS Aerial Lift and Scissor Lift Certification
- Ives Custom Trainer Certification
Timeline
Education & Training Coordinator
Mondelez International
01.2024 - Current
Continuous Improvement Leader
Mondelez International
04.2023 - 01.2024
Processing Operator
Mondelez International
08.2021 - 03.2023
Insurance Customer Service Representative
Anthem
03.2018 - 08.2021
High School Diploma -
Arsenal Technical High School
Some College (No Degree) -
Indiana University Purdue University Indianapolis
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