Terry Watson
Bay City,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CDL A OTR Driver
Swift Transportation
09.2024 - Current
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Stayed current on industry trends through participation in professional development opportunities such as training sessions or workshops related to CDL A OTR driving best practices.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
- Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
- Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
- Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
- Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed routine maintenance on truck to keep in working order.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected load security and checked for damages.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Shop Owner
T&W Body Shop
01.2016 - 03.2024
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Followed standard operating procedures to achieve consistent quality of work.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Inspected vehicles to identify and document repair needs.
- Replaced and repaired vehicle parts according to work order instructions.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Enforced compliance with safety regulations when operating equipment.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Utilized computer-aided design software to design and fix body parts.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Prepared surfaces for priming, painting and refinishing.
- Examined vehicles to determine extent of damage and repairs required.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Inspected completed repairs for accuracy, quality and safety.
- Performed structural and non-structural repairs on variety of vehicle models.
- Installed interior and exterior trim, including moldings and emblems.
- Used welding and cutting tools to repair metal body parts.
- Aligned and balanced vehicle frames using laser alignment systems.
- Replaced glass, headlights and other lighting and electrical components.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Applied primers, sealers and other materials prior to painting.
Shipping and Receiving Clerk
US Farathane
04.2013 - 10.2015
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Partnered with representatives from different carriers to arrange materials shipments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
High School Diploma -
Garber High School
Essexville, MI06.1990
Skills
- Dependable and Responsible
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Excellent Communication
- Good Telephone Etiquette
- Team building
- Self-Motivated
- Problem-Solving
- Organization and Time Management
- Flexible and Adaptable
Timeline
CDL A OTR Driver
Swift Transportation
09.2024 - Current
Shop Owner
T&W Body Shop
01.2016 - 03.2024
Shipping and Receiving Clerk
US Farathane
04.2013 - 10.2015
High School Diploma -
Garber High School
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